Bliss is a skincare and personal care brand offering products focused on skin health and wellness. This page aggregates customer ratings and reviews for Bliss to help shoppers understand product quality and the company's service standards before making a purchase decision.
Bliss Reviews
2.3
19 reviews
What Shoppers Say About Bliss
Created with AI, based on recent reviews
Bliss is rated 2.3 out of 5 by 19 shoppers, with reviews heavily polarized between one-star and five-star ratings. The overwhelming majority of negative reviews cite serious fulfillment and customer service issues: orders shipped months late without tracking updates, refund requests left unprocessed for extended periods (often two months or longer), and an unfavorable return policy requiring customers to mail items back to China at their own expense. Shoppers also report receiving wrong sizes and being offered minimal credits rather than full refunds when problems occur.
The small segment of five-star reviewers praise Bliss's skincare products themselves, noting their effectiveness and the brand's cruelty-free commitment. However, positive reviews do not address the operational and customer service failures that dominate negative feedback. The stark divide suggests that while some customers are satisfied with product quality, the company's order fulfillment, shipping transparency, and return processes present substantial barriers to a satisfactory purchase experience for most buyers.
Customer Reviews (19)
Sorted by: Most recentPatricia D.Apr 15, 2025
I thought my order qualified for free shipping since I spent more than fifty dollars, but when I completed my purchase through PayPal I realized they'd still charged me for shipping. I reached out to complain and got told that the free shipping deal was only for people in the US, which wasn't clear when I was ordering. I've tried to argue about it since but they won't budge and they're refusing to refund the shipping charge. If you're ordering from outside the country, watch out! The company didn't communicate their policy fairly.
Marcus T.Oct 20, 2024
Been waiting for almost a month now and still no delivery. When I finally reached someone at the company to complain, I mentioned I wasn't going to pay my credit card bill and that I'd post about this online. They sent me a tracking number via email but I'm still waiting for the actual items to arrive. Turns out the products are manufactured in China which kind of makes sense with all these delays.
Tanya N.Aug 1, 2024
Still waiting on my serum after nearly three weeks. I've emailed them multiple times but haven't gotten any reply!
Heather F.May 24, 2023
Ordered a mascara directly from their site on May tenth and it's now May twenty fourth with still no sign of it. I've sent multiple emails but all I get back are copy paste responses. Haven't even received a shipping confirmation. Good thing I paid through PayPal because they went ahead and refunded me. The customer support here is basically nonexistent. This is my first and final purchase from them. I ordered something similar from a department store the next day and had it delivered the same day.
Justin T.Mar 10, 2023
Serious scam warning! Do NOT order from this company! They'll sign you up automatically for repeat charges on items you never even ordered, and then they refuse to give your money back. I've spent forever talking to their customer service team and they keep dropping calls, but I only managed to get partial reimbursement anyway. Don't throw away your money or your time with them. If you do end up ordering, forget about returning stuff or asking for refunds through normal channels. Your best bet is to report it as a fraudulent charge right away and close out your card.
Olivia J.Oct 12, 2021
My order arrived within several days. You can also pay via Amazon which gives you that extra peace of mind knowing everything is safe and legit.
Kelly P.Oct 12, 2021
My package showed up in just a few days. Plus you can pay through Amazon which makes the whole thing feel secure and trustworthy.
Victoria M.Apr 14, 2020
These products are wonderful! I'm definitely a skincare enthusiast and BLISS consistently delivers great items. The quality is outstanding, they actually work, the packaging is attractive, and using them is genuinely enjoyable. They're dedicated to being cruelty free and they're very transparent about what's in their formulas. What I appreciate about their email communication is that while they send lots of messages, they never feel like spam and come across as really personable and engaging. I'd absolutely recommend their Drench & Quench moisturizer collection, their serums, and their hand cream!
Sophie L.Apr 14, 2020
These are genuinely great products! I'm really into skincare and BLISS keeps delivering awesome stuff. The quality is top notch, the results work, everything comes nicely wrapped, and it's just fun to use. They're all about being cruelty free and are transparent about their ingredients. What really gets me is their email campaigns, they send tons of messages but somehow they're not annoying at all, they're actually super friendly and interesting. I'd definitely recommend their Drench & Quench line along with their serums and hand care products!
Bliss Review FAQ
How is Bliss's rating calculated?
Bliss is rated 2.3 out of 5 based on 19 customer reviews submitted to RetailCoupons.com. The rating reflects all verified purchases and feedback.
What are the main complaints about Bliss?
The most frequent complaints involve order fulfillment delays lasting months without tracking information, refund requests that go unprocessed for extended periods, and return shipping requirements to China (often with customer bearing the cost). Some shoppers also report receiving incorrect items or sizes and receiving only partial credits instead of full refunds when issues occur.
What do satisfied customers praise about Bliss?
Five-star reviewers highlight the quality and effectiveness of Bliss's skincare products and appreciate the brand's commitment to being cruelty-free. These customers report positive results from using the products.
Do customers recommend shopping at Bliss?
Reviews are heavily divided. While a minority of shoppers strongly endorse the products themselves, the majority of reviews advise against purchasing due to serious concerns about order processing, shipping delays, refund handling, and customer service responsiveness.
How can I share my experience with Bliss on RetailCoupons.com?
You can write a review by visiting the Bliss store page and submitting your rating and feedback. Honest reviews from verified purchases help other shoppers make informed decisions and hold retailers accountable.