Bowers & Wilkins Reviews

This shouldn't be this difficult. Your job is literally to make things easy for customers, not turn them into puzzle solvers. I'm left with expensive headphones that won't connect to my iPhone no matter how many times I try pairing them. The app is completely worthless too.

My PX8 headband failed, and honestly it seems like everybody's dealing with the same issue. B&W wouldn't honor my warranty claim, so I had to keep emailing them repeatedly just to get basic responses over the following weeks. For a mid to high end audio brand, I was shocked at how poor their support is. Never buying from them again.

Be careful with this purchase. The Bluetooth earbuds don't play nicely with iPhones. Getting actual support that fixes things is nearly impossible. If you've invested in a premium priced product, you'll probably get unhelpful support when something breaks randomly. You'll struggle to figure out where or how to get a repair or replacement handled. Buy from somewhere local with better customer protections and a different brand.

Bought a set of headphones from B&W through a major retailer for about £600. The padding on the headband started coming loose after a few months. I sent them back to Bowers following the retailer's warranty process for inspection on October 4th. Haven't received any word since then. The retailer says they have no update from Bowers either. It seems like they're just ghosting them. I'd think twice before purchasing from them.

My Zeppelin wireless speaker hasn't worked properly from day one. The only solution they offered is to have me ship it, which is a heavy sixteen pound device. It's under warranty but they said I have to cover shipping myself. Confusing how that makes sense but whatever. When I got it back from their repair place, the same problem persists. Now they're asking me to ship it out again, which means more money from my pocket and more hassle. Really disappointing. The sound quality is great but the whole experience has been a nightmare. This company works with BMW on speaker systems so you'd think they'd care about their customers and product quality, but that's clearly not the case. I'd rather keep my sanity and spend my money somewhere else.

The products don't deliver on what they're supposed to do. I bought two A7 speakers that cost over 1000 euros. I kept hoping they'd update the airplay software over time to fix problems. Still today the software crashes when using airplay and I have to constantly restart the A7, open the app, and go through the entire setup process from the beginning, which is a huge pain. Their help team couldn't fix it either. I'm moving to something that actually works. Save yourself the trouble and don't go down this road.

What terrible support. I never expected a company at this price level to provide such poor service. You spend big money and then get abandoned after the sale. Definitely not buying from them again. Steer clear.

The actual products are decent overall, but their wireless stuff and subwoofers that need app-only setup are pretty rough. The real problem started after the ownership change. Their support has become really bad. Getting replacement parts is often next to impossible, and nobody in management seems willing to help.

I wish I could give a negative star rating. I got Px8 headphones for around 700 euros about three months back. The headband covering completely fell off and from what I've read this is a widespread design and glue problem. Why wasn't quality control catching this? Also I went back to the store where I bought them and showed the damage. They took photos and sent an email to the distributor. Since it was Sunday they said someone would get back to us Monday, but I didn't hear anything until Wednesday when I called to check. Apparently nobody had responded to the email. They assured me another message was sent and promised I'd hear back the very next day. Nothing again. I called Friday and got the same story about no response from B&W with promises to contact me later. My advice is definitely stay away from them as there are better sounding options for less money with superior noise canceling. Update: After a couple of weeks I received a replacement pair so I'm actually satisfied now. I should be fair and change my rating based on how it turned out.

The support team just goes through the motions, won't actually listen to what you're saying, and just sends you cookie cutter responses. I dealt with someone who basically cost them a customer through their negligent approach. It's really unfortunate because the actual headphones (PS7 X2e) are amazing, but knowing the support I'd get if something went wrong just isn't acceptable for this price point. This matches what a lot of other unhappy customers are saying here.