Bowers & Wilkins specializes in high-end audio equipment including headphones, wireless speakers, and soundbars. This page aggregates customer reviews and ratings for the brand to help shoppers make informed decisions about their products and service.
Bowers & Wilkins Reviews
1.7
24 reviews
What Shoppers Say About Bowers & Wilkins
Created with AI, based on recent reviews
Bowers & Wilkins receives overwhelmingly negative feedback, with 24 shoppers rating the company 1.7 out of 5. The primary complaints center on poor customer support, product compatibility issues, and connectivity problems with wireless devices. Reviewers report spending hours troubleshooting items like earbuds that won't update on newer Android versions, soundbars with non-functional HDMI connections, and wireless speakers plagued by intermittent connections. Several shoppers note that support representatives deflect responsibility or deny warranty claims over minor documentation issues. A small portion of positive reviews praise the sound quality of products when functioning and highlight rare instances of helpful phone support.
While a handful of customers express satisfaction with product sound performance, the vast majority report that Bowers & Wilkins does not stand behind its premium pricing with adequate technical support or reliable product function. Long-time customers report abandoning the brand after frustrating experiences, and reviewers frequently cite better value and quality from competitors at comparable or lower price points.
Customer Reviews (24)
Sorted by: Most recentVictor S.Feb 18, 2024
Placed an order this morning and they completely broke my email inbox. Starting at around 12:27 PM I got order confirmations coming in roughly every sixty seconds. By 5:31 PM the total was at 310 confirmations. I'd opened maybe 23 of them before taking a break and came back to find it out of control. Because of my hand issues, getting help deleting all these has been incredibly challenging and even typing one finger at a time causes pain. Checked my emails and now there's about 300 sitting there as of 5:44 PM. This was done on purpose and I deserve compensation. By 5:51 PM another 309 had arrived. Couldn't sleep properly wondering if the unwanted messages from Bowers & Wilkins would ever stop. Come Monday morning at 7:31 the emails were still flowing in. I'm now at 1151 total, which means I've got enormous amounts of cleanup work to tackle on every single computer. Around 8:38 another person's system started acting strange when they realized they absolutely did not place over 1189 orders that weekend. They'll see what they've put me through and they understand full well the damage they've caused.
Robert T.Feb 18, 2024
Had a terrible situation after checking out today with a massive email problem. Starting around 12:27 PM, I began getting order confirmations arriving roughly every minute. By 5:31 PM, I'd received 310 of them. I'd only read about 23 emails initially before stepping away, and when I came back it was absolute chaos. My hands aren't great, so getting someone to delete all these messages has been incredibly difficult and typing with one finger is painful. I checked again and now there's around 300 more sitting in my inbox at 5:44 PM. I'm planning to request compensation for this problem. At 5:51 PM the count hit 309 new ones. I had a rough night wondering if they'd finally stopped sending junk mail. By Monday morning at 7:31, the emails are still pouring in. The total had climbed to 1151, meaning I've got massive amounts of work ahead of me across multiple computers. By 8:38, someone else noticed their computer acting up when they realized they definitely haven't placed over 1189 orders during the weekend. They'll understand the nightmare they've created and what this is costing me.
Gregory U.Jun 20, 2023
Bought a headset from B&W a few years back. The wireless connection wouldn't work on either my laptop or phone. I reached out to their help desk and they couldn't even be bothered sending a reply. Think seriously before buying this stuff.
Nicholas B.Mar 21, 2023
Bowers & Wilkins Zeppelin looks amazing as a network speaker but it performs terribly. The software and Alexa integration don't work. Every time I use the app it has to search for the device again, requiring me to manually intervene each occasion. As a Bluetooth speaker it's fine, but that's about it. The software is completely broken. Since the latest update in March 2023 I'd recommend getting something else.
Bowers & Wilkins Review FAQ
What do shoppers say most often about Bowers & Wilkins products?
The most consistent feedback involves connectivity and compatibility problems with wireless products. Customers report issues with app functionality, network connectivity, and firmware updates that fail or require older device versions. Additionally, many reviewers mention that product problems are not adequately addressed in marketing materials or product documentation.
How is the customer support rated?
Customer support receives significant criticism across reviews. Shoppers report that support representatives often deflect responsibility to retailers, deny warranty claims on technicalities, and provide minimal assistance with troubleshooting. One reviewer noted a positive experience with a knowledgeable representative, but this was rare among the feedback.
Do reviewers think Bowers & Wilkins products are worth the price?
Most reviewers do not believe the products justify their premium pricing. Multiple shoppers note they can get better value and reliability from competitors. Even when acknowledging that B&W speakers sound good when functional, reviewers express frustration that the high cost does not correlate with reliable performance or quality support.
What specific product problems appear most often in reviews?
Wireless earbuds and headphones face compatibility issues with newer phone versions and require older devices for firmware updates. Soundbars experience HDMI connectivity failures. Wireless speaker systems suffer from intermittent connection drops and app-related problems. Structural issues like materials falling apart shortly after purchase were also reported.
Would shoppers recommend Bowers & Wilkins to others?
No. Reviewers explicitly state they would not recommend the brand and have stopped purchasing from them despite owning multiple products in the past. Several customers indicate they are switching to competitor brands due to poor experiences with both product reliability and customer service.
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