CADDIS sells eyeglasses and frames online. This page aggregates verified shopper ratings and reviews to help you decide whether to buy from CADDIS. Read what customers say about product quality, prescription fulfillment, customer service, and return policies below.
CADDIS Reviews
1.6
15 reviews
What Shoppers Say About CADDIS
Created with AI, based on recent reviews
CADDIS receives overwhelmingly negative feedback from shoppers, with 15 reviews averaging 1.6 out of 5. The most common complaints center on defective products (frames cracking or loosening, bifocal readers too small to use), refusal to process replacements or repairs, and unresponsive customer service. Shoppers report being denied assistance even when prescription paperwork issues were resolved or when products failed to meet specifications. A small minority of reviewers (7 percent) report satisfaction with the product appearance or sturdiness initially, but these positive experiences are vastly outweighed by accounts of structural failures and unhelpful responses.
Beyond product defects, customers cite frustration with the online glasses-buying experience at CADDIS, including limited frame availability in desired prescriptions and colors, unclear fitting information, and perceived barriers to prescription verification. One reviewer reported receiving unsolicited marketing emails despite never making a purchase. The combination of poor durability, unresponsive customer service, and resistance to returns or replacements has led shoppers to conclude there are better retailers for eyewear.
Customer Reviews (15)
Sorted by: Most recentNicole J.Jun 10, 2024
Such a great experience dealing with their team! They really went the extra mile to make sure I got exactly what I needed and it was such a smooth process. Really appreciate the care they put in. Definitely coming back.
Angela H.Nov 18, 2023
I need to send back reading glasses that don't fit right even though the site says they fit large to extra large. I paid $114.55 for them after a discount from the original $145 price. When I got the return label, I found out I have to pay shipping to send them back AND I only get $68.49 in credit. The math doesn't add up and it's honestly ridiculous. The glasses have never been worn so why wouldn't I get back the full amount I paid plus tax? Most high end retailers offer free shipping and free returns, but Caddis charges you premium prices while treating returns like a discount store. I've bought eight pairs of readers in the last two years and I'm done with them completely.
Sarah V.Oct 31, 2023
I ordered two pairs of progressive readers with blue light filtering and they came looking nice and feeling comfortable, but that's really it. I've worn drugstore progressives from Foster Grant for years without issues, but these Caddis ones have a sharp jump between lens strengths that made me dizzy wearing them. The middle section for computer work wasn't strong enough even though it matches my other glasses prescription. Plus the blue light filter creates a weird ghost image above the screen that won't go away no matter how I position them. They're basically unwearable for me.
Jennifer M.Jun 13, 2023
I was looking forward to shopping at Caddis and ordered prescription glasses during a sale. Here's my advice: if you want trendy oversized frames at this price point, go to a store and try them on first because the models in their photos look amazing but my pair was way too tight, squeezing my temples with an uncomfortable bridge fit. When I asked about returning them, I was told it was final sale and they wouldn't take them back even though I didn't see that policy when I ordered. Now I'm throwing away a pair of expensive glasses. There are plenty of other hip frame companies out there that have better policies and they're popping up in my Instagram feed constantly.
CADDIS Review FAQ
What is CADDIS rated overall?
CADDIS is rated 1.6 out of 5 based on 15 customer reviews on RetailCoupons.com. Approximately 67 percent of reviews are one star, 20 percent are two stars, 7 percent are three stars, and 7 percent are five stars.
What do customers praise about CADDIS?
A small percentage of reviewers mention that frames look attractive and appear sturdy when first received. However, positive feedback is minimal and does not address long-term durability or overall value.
What are the most common complaints about CADDIS?
Shoppers most frequently report defective frames that crack, loosen, or fail to hold adjustments. Many customers also express frustration with CADDIS's refusal to replace or repair products, even when failures occur shortly after purchase. Additional complaints include difficulty with prescription verification processes, limited frame availability in desired specifications, and poor customer service responsiveness.
Do customers recommend buying from CADDIS?
Based on review feedback, the overwhelming majority of shoppers do not recommend CADDIS. Most negative reviewers explicitly suggest customers purchase eyewear elsewhere.
How can I write a review of CADDIS?
If you have purchased from CADDIS, you can share your experience by submitting a review on RetailCoupons.com. Include details about product quality, durability, fit, customer service, and whether you would recommend the retailer to others. Verified purchases help other shoppers make informed decisions.
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