SmartTrip Africa (Pty) Ltd Reviews

Don't bother with this. The company deliberately makes things confusing. They take your cash but won't actually give you what they promise, even though they claim there's a satisfaction guarantee. I paid for five days of activities, but only received access to two days worth. When I asked them to refund my money, they said my situation didn't qualify. Steer clear of this SmartPASS outfit. They're deceptive, they muddy everything they talk about, and when there's an issue, they'll turn it around and blame you for not getting it. You can't trust them.

Skip this purchase completely! You're paying for discounts that aren't worth anything like what the pass costs. Plus they advertise this hop-on hop-off bus tour that supposedly takes you to the discount spots. Spoiler alert: none of the bus stops actually get you to places where your discounts work. And good luck getting your money back - their site promises refunds but you won't get one. Honestly, wait until you arrive in Cape Town before buying anything. This has been the worst company I've ever dealt with.

Honestly, this is the biggest scam I've come across. I grabbed the five day option thinking the hop on hop off bus would be mine for all five days, but nope - they told me I only get two days with it. This whole thing isn't worth the money if you ask me. Almost nothing is actually included, and you're hitting with extra charges when you get to each spot. I tried reaching out to someone about it and they weren't interested in helping whatsoever. There's also zero way to talk to a real person while you're actually there. Save yourself and don't buy this.

This voucher saved me cash and turned out to be a really fun way to explore.

Had a fantastic time overall. We got plenty of time to wander around, grab some food, and take photos.

This just didn't work for me at any of the places I tried. I felt like I wasted my cash because the instructions weren't clear at all. The Red bus tour people gave me a hassle when I showed my QR code. The Aquarium and the Penguin spot both said no. After those attempts, I didn't bother trying anywhere else.

This was incredibly frustrating because hardly anyone at the attractions had any clue what the SmartPass was all about. Every single place we went, we had to spend time explaining it to staff. I wouldn't say I recommend it. Let me be clear about what made my experience rough: it wasn't about not understanding how it works. We finally got it once we downloaded the app. But then at every location, when we tried to use it, we'd have to explain to people what we had and that it covered certain things for free. Nobody seemed trained on it. I think the real issue is that attractions aren't informed about SmartPass options. It turned into this exhausting thing where I felt like we were trying to sneak in for free, even though we'd already paid. This was especially frustrating on my birthday when I didn't want to waste time going through explanations with staff members. The attractions really need to understand what SmartPass covers so guests don't have to keep repeating themselves.

When we showed up at different locations, we kept getting surprise charges that made the whole thing feel pointless. This should've been spelled out to me before I paid. If I'd known about all these add-on fees upfront, I never would've bought it.

Makes a great part of your family vacation. There's lots of choices so each person in your group can find something they'd like to do.

The discounts were solid. Loved seeing the lions get fed, especially this one sassy girl with personality for days. Eagle encounters is really special - the person running the program was super knowledgeable and engaging. One thing that bothered me though is the lack of restroom facilities, which seems like an oversight. The crocodile and snake experience at Le Bonheur turned out to be pretty entertaining too.