Caroline's Cakes specializes in custom and traditional cakes available for special occasions. This RetailCoupons.com review page aggregates shopper feedback on cake quality, flavor, frosting, customer service, and overall value to help you decide if they're the right choice for your next cake order.
Caroline’s Cakes Reviews
2.3
3 reviews
What Shoppers Say About Caroline’s Cakes
Created with AI, based on recent reviews
Caroline's Cakes receives polarized feedback, with shoppers divided sharply on quality and service. One customer praised the caramel cake as exceptional and delicious, calling it one of the best cakes they've ever tasted. However, the majority of reviews highlight significant concerns: customers report unresponsiveness to inquiries across email and social media, and quality issues with specific cakes like the red velvet, where the frosting lacked richness and the cake itself was described as bland and too light for the premium price charged.
The communication gap appears to be a major frustration point, with at least one customer noting that the business posts content regularly while ignoring potential buyers trying to place orders. Combined with quality inconsistencies, these issues suggest that even when the product meets expectations, the difficulty in getting a response creates friction in the customer experience.
Customer Reviews (3)
Sorted by: Most recentDavid K.Mar 18, 2026
Poor Customer Service Response I've been trying to reach out through emails and social media but haven't gotten any replies. Meanwhile, they're posting content online while completely ignoring my messages. I don't understand how a company can expect to grow when they're not responding to people interested in buying from them. Really frustrating experience.
Sarah M.Dec 5, 2025
The Caramel Cake is Incredible! I tasted this amazing caramel cake at a wedding a while back and it completely blew me away. Honestly, it's one of the most delicious things I've ever had in my life. If you're looking for an exceptional cake, you absolutely have to try it. I can't recommend it enough!
Robert T.Mar 30, 2024
Red Velvet Cake Fell Short For my 70th birthday, I decided to splurge on their traditional red velvet cake and was really let down. The price doesn't match the quality at all. The cream cheese frosting wasn't rich or creamy like it should be, and the cake itself was too light and didn't have much flavor. I tried submitting feedback twice so other customers would know what to expect, but the company never posted either of my reviews. It's disappointing that they seem to only show positive feedback and ignore honest criticism. I did love their caramel cake, but I'm pretty let down with both this red velvet option and how the business handles customer feedback.
Caroline’s Cakes Review FAQ
What is the overall rating for Caroline's Cakes?
Caroline's Cakes is rated 2.3 out of 5 based on 3 customer reviews on RetailCoupons.com. The ratings are quite polarized, ranging from one to five stars.
What do customers praise about Caroline's Cakes?
Customers who give positive ratings highlight the exceptional quality and flavor of specific cakes, particularly the caramel cake, which one reviewer called one of the most delicious cakes they've ever tasted.
What are the main complaints about Caroline's Cakes?
The most common complaints involve poor customer service responsiveness, with customers reporting unanswered emails and messages on social media. Additional concerns include quality inconsistencies with specific flavors like red velvet, where customers noted weak flavor, overly light texture, and frosting that lacked creaminess, especially relative to the premium pricing.
Is the pricing reasonable for the quality offered?
According to reviews, pricing appears to be on the higher end, but reviewers indicate the quality does not consistently justify the cost. At least one customer felt their splurge on a red velvet cake for a special occasion was not worth the premium price charged.
How can I contact Caroline's Cakes if I have questions?
Based on recent reviews, customers have attempted to reach Caroline's Cakes via email and social media but report receiving no response. Before placing an order, you may want to verify the best contact method and expected response time directly through their website.