Case Mate sells phone cases and protective accessories for mobile devices. This page aggregates customer ratings and reviews from RetailCoupons.com shoppers to help you understand what buyers experience when ordering from case-mate.com, including feedback on product quality, durability, shipping, and customer service.
Case Mate Reviews
2.3
15 reviews
What Shoppers Say About Case Mate
Created with AI, based on recent reviews
Case Mate is rated 2.3 out of 5 by 15 shoppers, with reviews sharply divided between detractors and supporters. The majority of negative reviews cite significant quality control issues, including product failures within days or weeks of purchase (charging ports not closing properly, peeling case materials, magnetic components disconnecting), combined with frustrating customer service experiences where the company allegedly ignores warranty claims, provides false information about return windows, and fails to respond to customer inquiries. One bright spot mentioned is exceptionally fast international shipping.
The small number of five-star reviews praise rapid delivery speed, with one shopper noting an order placed on the 18th arrived by the 21st even in Switzerland. However, this positive shipping experience does not offset the predominant complaints about durability, customer support responsiveness, and warranty handling that dominate the feedback. Shoppers explicitly recommend against purchasing from Case Mate based on repeated product failures and unresolved issues.
Customer Reviews (15)
Sorted by: Most recentRobert J.Mar 17, 2021
Avoid buying from case mate. I ordered masks and filters that arrived late and came in defective. When I asked for a refund, they refused. I feel like I got ripped off by them.
Vikram N.Jan 17, 2021
I saw an ad on Facebook promoting a certain brand of Bluetooth earphones at a specific price point and decided to order them. After waiting 5 days, the package arrived with a completely counterfeit product. What I received looked nothing like the real item and appeared to be some cheap knockoff with no actual brand name on it.
Victoria C.Jan 5, 2021
Working with this company has been fantastic, especially my interactions with their customer service team member. She was wonderfully kind, supportive, responsive, and truly empathetic. Returning an item was painless because of how well she handled it, and she answered all my questions with care and attention. I'd ordered a magnetic wallet stand that turned out to be slightly too large for my phone. Because my delivery took about a month, I didn't realize the fit wasn't right until I'd had it for over a month. Once I explained the situation and sent along some photos of the stand, she immediately processed a full refund without any complications. She's genuinely patient and knowledgeable, and working with her was a real pleasure.
Lauren T.Jan 5, 2021
I've had an amazing experience working with this company, especially with one particular customer service rep who went above and beyond. She was kind, attentive, responsive, and genuinely cared about helping me. She made the return process super easy and answered every question I had promptly and thoroughly. The magnetic wallet stand I got ended up being bigger than I needed for my phone. Since my original shipment took a month to arrive, I didn't discover the sizing issue until I'd had it for over a month. When I explained the situation and sent pictures, she processed my refund right away without any hassle. She's patient, knowledgeable, and it was truly a pleasure dealing with her.
Susan R.Aug 27, 2019
After I accidentally dropped my phone and the bottom left corner cracked, I reached out to the company. They got back to me the very next day. I submitted everything they asked for, and within 2 weeks I received a replacement case at my door. The customer service response was really solid throughout the whole process.
Case Mate Review FAQ
What is Case Mate's average rating?
Case Mate is rated 2.3 out of 5 based on 15 customer reviews on RetailCoupons.com. The rating distribution is polarized, with 67 percent one-star reviews and 33 percent five-star reviews, and no middle-range ratings.
What do shoppers praise about Case Mate?
Customers highlight fast shipping as a positive, with one reviewer noting an order arrived in just three days even when shipped internationally to Switzerland. This represents the primary strength mentioned in available reviews.
What are the main complaints about Case Mate?
Recurring complaints include poor product durability (cases peeling, charging port failures within days, magnetic components disconnecting), high prices relative to build quality, unresponsive customer service, and difficulty obtaining warranty support. Shoppers also report misleading information about return and cancellation windows.
Do shoppers recommend buying from Case Mate?
Multiple reviewers explicitly state they cannot recommend Case Mate and advise others to avoid the company due to product failures and unsatisfactory customer service experiences. The negative reviews significantly outnumber positive ones.
How reliable is the warranty on Case Mate products?
Several reviewers report difficulty activating warranty claims, describing a process where the company requests pictures repeatedly, responds slowly, and allegedly wears down customers until they give up pursuing coverage rather than honoring warranty obligations.
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