Conrad Electronic International GmbH & Co KG operates an electronics and components retail site at conrad.com. This page aggregates customer ratings and reviews to help shoppers understand the retailer's service quality, delivery reliability, and product accuracy. Read what recent customers experienced when ordering from this vendor.
Conrad Electronic International GmbH & Co KG Reviews
1.7
19 reviews
What Shoppers Say About Conrad Electronic International GmbH & Co KG
Created with AI, based on recent reviews
Conrad Electronic International receives a 1.7 out of 5 rating from 19 shoppers, with significant concerns dominating customer feedback. Recurring problems include incorrect orders shipped instead of what was requested, substantial delays in delivery despite claims of in-stock availability, poor communication from customer service, and dishonest inventory practices. Customers report waiting weeks for orders with no tracking updates, receiving wrong items (such as random capacitors instead of ordered crimp connectors), and difficulty obtaining refunds or meaningful responses to inquiries. Packaging quality is also cited as problematic, with customers noting frequent product damage upon arrival.
A small minority of shoppers have had more positive experiences, noting that some issues were eventually resolved after persistence. However, the overwhelming pattern reflects systemic problems with order fulfillment accuracy, inventory management transparency, shipping timeframes, and customer service responsiveness. Most reviewers explicitly state they would not recommend this retailer and express unwillingness to order again.
Customer Reviews (19)
Sorted by: Most recentRobert F.Oct 15, 2025
Total scam operation. I ordered over 700 euros of crimp connectors that they claimed were in stock, and instead received about 1 euro worth of random capacitors. They got my project-critical order completely wrong and then had the nerve to make me ship the wrong stuff back, wait for a possible refund, and order again hoping they'd get it right next time. I sent them detailed proof of what happened and asked for urgent help, but they just ignored it completely. Run the other direction from this place.
Lisa J.Aug 11, 2025
Purchased a graphics card on July 31st with an estimated delivery of August 1st to 2nd shown on their site. My PayPal payment went through right away, but the card never shipped. Now it's August 11th, ten days later, and I finally got an email saying to expect it by August 18th instead. The annoying part is the website was showing over 100 units available when I ordered and kept showing that fast delivery message for other customers all day long.
Christopher H.Aug 23, 2024
Terrible communication and dishonest business practices. I found an older model sensor on their site with the exact model number and quantity I needed. I emailed asking for actual photos to confirm it was the right one, but they refused, saying everything was in their warehouse. They supposedly checked with the warehouse staff and confirmed it matched what was listed. I took the risk and ordered anyway in July 2024. When it arrived, I was shocked to see they sent me a completely different model than what was advertised. When I complained, their response was it's the successor model with a link to some third-party retailer website. This is absurd since I specifically needed that older model and couldn't find it elsewhere. Now I've wasted time and money, when I could have found a newer version cheaper somewhere else.
Rachel M.May 10, 2024
This has been a really disappointing experience ordering from this company. I placed an order 4 weeks ago for items I paid upfront for, and they still haven't arrived. There's been no tracking information or updates. Whenever I contact customer service, they just give me another estimated delivery date without any real answers. I'm honestly not sure how this will end up. I can't recommend them to anyone.
Nicholas D.Feb 16, 2024
Would give zero stars if possible. One star is still way too generous for this outfit. I never want to deal with them again in my life. Their attitude toward customers is awful and their packaging is so terrible that you've basically got a 10% shot that anything arrives without damage.
Sarah K.Dec 13, 2023
I've been waiting nearly a month now for a refund after I canceled my order, and they haven't responded to any of my emails asking for an update. The customer support is just plain terrible. Update: Finally heard back from them saying my refund is in the process.
Michelle S.Nov 6, 2023
The website claims global shipping, which is misleading at best. You have to dig deep into their site to realize they actually don't ship to roughly 40 countries around the world, including both the US and Canada.
Kevin L.Oct 16, 2023
Absolutely horrible, disrespectful, and unhelpful customer service combined with slow shipping and bad communication. Look elsewhere for sure.
Michael S.May 19, 2023
Absolute garbage! After waiting 30 minutes to talk to someone in customer service, they couldn't actually help with anything. They transferred me around between different people with zero results. The whole experience was unprofessional and I felt let down.
Eduardo C.Jan 15, 2023
I've done plenty of online shopping over the years since my work schedule doesn't let me visit stores during regular hours. Conrad has been hands down the worst experience I've had. They charged me VAT on an EU purchase where it shouldn't have been charged at all, since I pay it in my home country. Their website promised they'd refund that money once they verified my tax ID, but three months later I haven't gotten a response to any of my messages. It's not really about the amount, it's how unprofessionally they handled the whole thing. I'd recommend anyone thinking about ordering from them to go somewhere else instead. If something goes wrong with your order, you're just going to feel frustrated and disrespected.
Conrad Electronic International GmbH & Co KG Review FAQ
What is Conrad Electronic International's average rating?
The store is rated 1.7 out of 5 based on 19 recent customer reviews on RetailCoupons.com. Approximately 68 percent of reviews are one-star ratings, indicating serious satisfaction issues.
What are the most common complaints about Conrad Electronic International?
The primary complaints center on order accuracy (customers receiving wrong items), delayed shipments despite items showing as in stock, slow refund processing, unresponsive customer service, and poor product packaging that leads to damage. Multiple reviewers report waiting weeks without tracking updates or meaningful communication.
Are there any positive reviews for this retailer?
A small fraction of reviews (approximately 16 percent combined four and five-star ratings) indicate some customers eventually received satisfactory resolutions. However, these positive experiences typically required significant persistence and wait times. Most positive reviews mention that issues were eventually resolved rather than praising initial service quality.
Do shoppers recommend ordering from Conrad Electronic International?
Based on review content, the overwhelming majority of customers explicitly state they do not recommend this retailer and would not order again. Reviewers use phrases like 'total scam operation' and 'would give zero stars if possible,' suggesting very low confidence in recommending the company to others.
How can I write a review for Conrad Electronic International?
RetailCoupons.com collects verified customer reviews to maintain transparency about retailer performance. If you have purchased from this company, you can contribute your own experience to help other shoppers make informed decisions. Reviews should reflect your actual experience with product quality, shipping, customer service, and overall satisfaction.