Conrad Electronic International GmbH & Co KG operates an electronics and components retail site at conrad.com. This page aggregates customer ratings and reviews to help shoppers understand the retailer's service quality, delivery reliability, and product accuracy. Read what recent customers experienced when ordering from this vendor.
Conrad Electronic International GmbH & Co KG Reviews
1.7
19 reviews
What Shoppers Say About Conrad Electronic International GmbH & Co KG
Created with AI, based on recent reviews
Conrad Electronic International receives a 1.7 out of 5 rating from 19 shoppers, with significant concerns dominating customer feedback. Recurring problems include incorrect orders shipped instead of what was requested, substantial delays in delivery despite claims of in-stock availability, poor communication from customer service, and dishonest inventory practices. Customers report waiting weeks for orders with no tracking updates, receiving wrong items (such as random capacitors instead of ordered crimp connectors), and difficulty obtaining refunds or meaningful responses to inquiries. Packaging quality is also cited as problematic, with customers noting frequent product damage upon arrival.
A small minority of shoppers have had more positive experiences, noting that some issues were eventually resolved after persistence. However, the overwhelming pattern reflects systemic problems with order fulfillment accuracy, inventory management transparency, shipping timeframes, and customer service responsiveness. Most reviewers explicitly state they would not recommend this retailer and express unwillingness to order again.
Customer Reviews (19)
Sorted by: Most recentJennifer W.Dec 2, 2022
Honestly, I'd give zero stars if I could. I ordered something and then heard nothing. When I asked what was going on, I got a rude email claiming I hadn't paid enough and demanding an extra 45 euros. But when I looked at my invoice, I'd paid the full amount. After that, total silence. It's crazy that they'd ask for more money without even sending a new invoice. Eventually a refund of that 45 euros showed up out of nowhere, but nothing on my main payment of 245 euros. I kept asking for updates with no response. I had to file a dispute through PayPal and thankfully got my full refund back. I will never, ever shop here again.
Thomas B.Oct 27, 2022
This place is operating a scam. I bought something and they charged my card immediately, then radio silence for several days. When I finally contacted them worried, they claimed I hadn't paid enough and refused to send anything until I paid more. It's obvious they're fraudulent. Don't be fooled by their attractive prices because you won't actually get your order. Just avoid them entirely.
Marcus P.Oct 27, 2022
Ordered something and got charged right away, but then nothing happened for several days. When I finally reached out because I was getting concerned, they told me my payment wasn't sufficient and wouldn't send anything until I paid extra. This company is clearly running a scam. Don't fall for their cheap prices advertised online because you'll never actually get what you ordered. Definitely stay away.
Patricia R.Nov 6, 2021
Like other people have mentioned, the service here is really bad. I bought something that was showing as in stock and ready to ship. A week went by with nothing, so I contacted support. They took another 4 days to respond, and only then did they actually send it out. This isn't the kind of service you'd expect from a big online store in 2024.
Stephen N.Oct 21, 2021
Found a beautiful desk lamp with excellent build quality and grabbed a few related items from their huge selection, all at prices way better than anywhere else. The whole process felt smooth and they kept me informed throughout. Got my order quickly even with everything going on globally. Really happy with this purchase and would gladly shop here again.
Andrew C.Feb 5, 2021
Think twice about ordering from this place. On January 16th, 2021, I ordered a computer case that showed as in stock with a delivery window of 5 to 6 working days to the UK. It's been three weeks and I still don't have it. When I emailed them, they basically said they'd send it whenever they feel like it's in stock. Looking at the site again, it's now showing delivery sometime between February 19th and 22nd, 2021. I even tried canceling from my account but that didn't work either. I can't recommend this company, whether they say they have something in stock or not. It takes forever to get anything, and they've already charged your card.
Viktor T.Apr 16, 2020
Had a terrible experience, absolutely do not buy from them. I put in an order on March 27th and got charged to my card immediately. Three days later they're saying they can't ship because there's no stock available. I asked for my money back the next day and they claimed the item was reserved and the payment wasn't authorized, which is total BS since they already took my cash. Their support team is extremely rude and incompetent, and I plan to take legal action against them for this deceptive behavior. As of April 17th, still no refund.
Amanda G.Dec 28, 2018
Stay away from this company! I placed an order two weeks back, my money disappeared from my account instantly, and four days later I got an email saying the item was out of stock. That was it, nothing else. I've reached out via email four separate times and even tried messaging them on social media, but all I get are automatic replies saying they'll contact me. No actual help, and my money still hasn't been returned. I'm going to file a complaint with consumer protection and dispute it through PayPal as well.
Conrad Electronic International GmbH & Co KG Review FAQ
What is Conrad Electronic International's average rating?
The store is rated 1.7 out of 5 based on 19 recent customer reviews on RetailCoupons.com. Approximately 68 percent of reviews are one-star ratings, indicating serious satisfaction issues.
What are the most common complaints about Conrad Electronic International?
The primary complaints center on order accuracy (customers receiving wrong items), delayed shipments despite items showing as in stock, slow refund processing, unresponsive customer service, and poor product packaging that leads to damage. Multiple reviewers report waiting weeks without tracking updates or meaningful communication.
Are there any positive reviews for this retailer?
A small fraction of reviews (approximately 16 percent combined four and five-star ratings) indicate some customers eventually received satisfactory resolutions. However, these positive experiences typically required significant persistence and wait times. Most positive reviews mention that issues were eventually resolved rather than praising initial service quality.
Do shoppers recommend ordering from Conrad Electronic International?
Based on review content, the overwhelming majority of customers explicitly state they do not recommend this retailer and would not order again. Reviewers use phrases like 'total scam operation' and 'would give zero stars if possible,' suggesting very low confidence in recommending the company to others.
How can I write a review for Conrad Electronic International?
RetailCoupons.com collects verified customer reviews to maintain transparency about retailer performance. If you have purchased from this company, you can contribute your own experience to help other shoppers make informed decisions. Reviews should reflect your actual experience with product quality, shipping, customer service, and overall satisfaction.