CpapSupplies.com sells CPAP machines, masks, hoses, and related sleep apnea supplies. This page aggregates shopper ratings and reviews to help you understand customer experiences with the retailer's products, shipping, returns, and customer service.
cpapsupplies.com Reviews
1.3
4 reviews
What Shoppers Say About cpapsupplies.com
Created with AI, based on recent reviews
CpapSupplies.com is rated 1.3 out of 5 by 4 shoppers, with the overwhelming majority reporting serious problems with the company's service and policies. Shoppers consistently report issues with incomplete orders, defective products, and a strict no-refund policy for opened items that prevents them from assessing whether products work before committing to them. Customer service appears unresponsive, with shoppers unable to reach supervisors or receive timely resolutions to problems.
While one shopper acknowledged quick shipping, this was overshadowed by a missing mask from that order. The core complaints center on three areas: order fulfillment (missing or undelivered items), product quality (leaking masks and non-functional accessories), and inflexible return policies that penalize customers for opening packages to verify functionality. Multiple shoppers report frustration when the company refused refunds or replacements based solely on opened packaging, regardless of whether the products were defective.
Customer Reviews (4)
Sorted by: Most recentMarcus T.Sep 20, 2025
The CPAP machine got here pretty quick, which was nice, but the order was missing pieces. I never got the mask that I ordered. I tried reaching out by email and phone multiple times, and they kept telling me some supervisor in the warehouse was handling it and would get back to me that same day. Problem was, I couldn't actually talk to this supervisor, and they never reached out to me directly. Day after day they promised I'd hear something, and day after day nothing happened. I ended up canceling and buying it somewhere else instead. As for getting my money back, it doesn't seem like that's going to happen based on how things have gone. Honestly, it feels like this whole operation is just two people making minimum wage stuck in a call center somewhere. It's pretty wild that anyone could operate a business like this and stay open.
Patricia M.Sep 15, 2025
Avoid this company. The CPAP mask they sent me started leaking the very first night I used it, and it's the exact same size I always order from other stores. I didn't want them to send a replacement because I figured it would be the same problem all over again. They absolutely refused to give me a refund just because I opened the package.
David R.Jun 16, 2025
I bought something and got charged right away, but the delivery never made it to me. They kept blaming the postal service, yet my credit card was still charged. Had to contact my card company to get the charge reversed. Totally unhappy with this experience. Don't recommend them.
Jennifer K.Feb 13, 2023
Got a pair of heated hoses for my Dreamstation 2 that didn't work, and when I asked about a refund or replacement, they refused because I'd opened them. Well, of course I had to open them to figure out they were broken in the first place. The manufacturer won't help either because they say the warranty only covers the actual machine, not the accessories. Their policy page says they'll send a prepaid label and replace defective items, but apparently you're supposed to know something's wrong without ever using it. When I asked for a return, they rejected it saying items that have been opened can't be returned, which doesn't even make sense. What's really sketchy is their review section only shows five-star ratings. They've got over 1200 positive reviews and literally zero four-star or lower ones. That's not possible unless they're deleting the bad feedback. I'd steer clear of any company that's censoring their reviews like that.
cpapsupplies.com Review FAQ
What is the average rating for CpapSupplies.com?
CpapSupplies.com is rated 1.3 out of 5 based on 4 customer reviews on RetailCoupons.com. The vast majority of ratings are one star.
What do shoppers praise about CpapSupplies.com?
The primary positive mentioned is quick shipping. One shopper noted that their CPAP machine arrived promptly, though this was the only consistently favorable comment across all reviews.
What are the most common complaints about CpapSupplies.com?
Shoppers report incomplete orders (missing items), non-delivery of paid items with unresponsive handling, defective products (leaking masks and non-functional hoses), unresponsive customer service, and a no-refund policy for opened items that prevents customers from testing products before deciding to keep them. Some customers report the company refused refunds even when products were defective.
Do shoppers recommend CpapSupplies.com?
No. Shoppers explicitly advise against using the retailer, with one review stating 'Avoid this company' and another stating 'Don't recommend them.' Customers who had problems reported difficulty reaching resolution and feeling powerless to recover their money.
What should I know about returns and refunds at CpapSupplies.com?
Based on customer reviews, CpapSupplies.com enforces a strict policy refusing refunds or replacements for opened items, even if the product is defective. This policy prevents customers from testing items before acceptance, and the company reportedly stands by it regardless of the reason for the return.