Credo Beauty Reviews

I've been ordering from here for years and I'll be honest, it's a mixed bag. Items sometimes show up damaged, especially powders, which is annoying. Customer support isn't really there when you need it. That said, they do have solid prices on good brands. My recent order is taking forever to ship though, over a week now, and I won't even get it before my trip. Pretty disappointing timing.

First time ordering from Credo and I'm sold. Grabbed two tubes of AKT deodorant and honestly it's the only deodorant I'm using from now on. The price matches what I'd pay going straight to the brand, shipping was quick, and the whole ordering process felt secure and easy. Really excited to shop with them again soon.

The customer service here is really bad. I tried canceling my subscription through text messaging and thought everything was done, I even got a cancellation confirmation, but four days later I got a shipping notice. I can't get anyone on the phone, their chat is never open, and my emails don't get responses.

I love shopping at Credo because everything there is genuinely clean and trustworthy. I haven't been in the store as much recently because they discontinued their neighborhood discount program, so I just order online now. There are so many amazing brands I've discovered through them

I've been shopping at Credo since 2018 and it's genuinely changed how I approach beauty and skincare. The biggest relief is not having to worry about what's actually in my products anymore. They do all the heavy lifting by stocking only clean, high-quality brands with their detailed breakdown of what they won't carry. Every purchase feels safe and thoughtful without me needing to obsess over ingredients. The in-store experience is where they really shine. The staff is always knowledgeable, genuinely interested in helping you out, and makes the whole thing feel personal whether you're buying one thing or getting a full look done. I regularly visit the Soho location in New York, but I've also stopped by the Abbot Kinney spot in LA and the Hayes Valley shop in San Francisco while traveling, and honestly the level of service is consistently excellent everywhere. They really understand what customer experience should look like. What really stands out to me is how they handle problems. I once had a product that broke down not long after I could've returned it, and they took care of it right away without any pushback. That kind of commitment to customers is pretty rare, but it's exactly what you'd expect from a brand like this.

I made a mistake ordering and ended up with two of the same item, which wasn't ideal. Getting someone on the phone isn't the easiest (which is why I'm taking off a star), but they tell you to use email, so I tried that. They got back to me super fast via email to fix it. Fair warning though, their emails ended up in my spam folder, which created some confusion on my end, but I'm wondering if that's happened to other people too. Anyway, someone named Marjorie from their team was really dedicated to solving my problem and called, texted, and emailed me to make sure everything was straightened out. I appreciated the effort because I genuinely like what Credo stands for with clean beauty, and I'm planning to keep shopping with them.

Terrible customer service all around. Their chat support went down for hours with no explanation. Emails to their support address went unanswered. My order got sent to the wrong address even though I messaged multiple times with the correct one. When I finally got through to their phone line first thing when it reopened, they couldn't even pick up because of staffing problems. I'm done with this company.

Spent over $100 on beauty products last month. The shipment took way longer than it should have, and when it finally showed up, my eye palette was completely trashed. Powder everywhere. That's forty bucks down the drain. I called customer service, but they won't talk to you on the phone, they just tell you to go online. Went online and they basically forced me to email. I've sent three emails and even tried chatting with their beauty expert. Nothing. Still out forty dollars and I can't say enough about how disappointing their customer service is. If you want clean beauty products, literally go anywhere else.

Really frustrating customer service experience. I placed an order for $120 worth of products and immediately realized I'd put in the wrong address. I tried to contact them right away through email since they don't have phone support, but they said there was nothing they could do once an order goes through, no cancellations or address changes allowed, and I'd just have to hope it gets sent back. My whole order is headed to a different address on another island, and now I have to order the gift somewhere else and eat the cost.

Loaded up my cart with a bunch of things, but more than half went out of stock before I could finish checkout. Really frustrating when you're trying to support a brand and they can't keep inventory. I reached out to customer service asking when things would be back in stock, and the agent mentioned something about ordering through a physical store location. That wasn't even what I asked for. We got disconnected, so I called back and got a different agent who said they couldn't help with store orders anyway and just sent me to an email address. What a hassle. I'll just grab the same products at Sephora instead.