CultureFly offers themed subscription boxes and pop culture merchandise, including licensed products from franchises like The Office, Star Wars, and other entertainment properties. This page aggregates customer reviews and ratings to help shoppers understand real experiences with the company's ordering, shipping, and customer service practices.
CultureFly Reviews
1.8
25 reviews
What Shoppers Say About CultureFly
Created with AI, based on recent reviews
CultureFly receives overwhelmingly negative feedback from shoppers, with 25 reviews averaging 1.8 out of 5. The most common complaints center on poor customer service, including slow email responses (sometimes taking days or weeks), lack of phone support, and an unwillingness to resolve issues such as damaged items, defective products, or billing errors. Shoppers report receiving damaged merchandise, items that never arrive, failed attempts to cancel orders, and unauthorized charges that persist. A small segment of satisfied customers (16 percent) praise past sales and earlier subscription boxes, though even these reviewers note quality declined over time and shipments frequently arrived late.
The company's inability or unwillingness to stand behind its products or quickly address customer problems represents the primary barrier to recommitment. Reviewers consistently note that CultureFly lacks basic customer service infrastructure, such as a phone number to call, and that email inquiries receive responses after multiple days or not at all. Several shoppers describe feeling dismissed or blamed for product defects rather than supported, which has damaged trust significantly. Even subscription box customers who had been loyal for years report cancellations and refusal to honor advertised discounts, leading to chargebacks and complaints filed with payment processors.
Customer Reviews (25)
Sorted by: Most recentDavid K.May 18, 2021
I bought The Office box subscription back in March and they've been holding my money ever since while constantly delaying my delivery. I finally got a shipping notification on the 12th, but nothing has moved. According to FedEx, they don't even have the package in their possession yet. Every email I send gets a copy-paste response. They blame it on global shipping issues, but it's been over a year of pandemic at this point and other companies have managed to figure things out. Can't wait to finally get those hoodies at the end of May, I guess.
Brian S.May 8, 2021
It's been a full month and our box still hasn't shipped. I've reached out to this company three separate times and gotten three different explanations. Good thing I keep all my emails.
Kevin B.Mar 10, 2021
I got the pusheen subscription and the summer box was stuffed with useless plastic junk. They never even sent the fall box. Then the winter box showed up with more garbage. I cancelled my subscription but today I got a notice saying they're shipping me box number four anyway. They won't refund your money and they won't replace boxes that never arrived. This is a total scam operation that pushes out cheap merchandise! STAY AWAY FROM CULTUREFLY!
Gregory N.Mar 2, 2021
The best thing I've ordered! The custom packaging is incredible and the stuff inside can't be found anywhere else. Perfect for someone like me who's a huge fan of the show!
CultureFly Review FAQ
What is CultureFly's average rating?
CultureFly is rated 1.8 out of 5 based on 25 customer reviews. The majority of reviews (76 percent) are one-star ratings, with 16 percent five-star ratings and small percentages of two and four-star reviews.
What do customers praise about CultureFly?
The small percentage of five-star reviewers report enjoying past sales and appreciating early subscription boxes. Some customers mention that earlier offerings provided good value despite shipping delays. However, positive feedback is minimal relative to negative experiences.
What are the most common complaints about CultureFly?
Shoppers consistently report slow customer service (responses taking days or weeks via email only), damaged or missing items upon arrival, inability to cancel partial orders, defective products, duplicate charges that are not reversed, and unwillingness to honor advertised discounts. Many reviewers note frustration with the lack of phone support.
Do customers recommend CultureFly?
Based on review content, the vast majority of recent reviewers do not recommend the company. Those with negative experiences express regret about ordering and indicate they will not shop with CultureFly again. Several mention pursuing chargebacks or filing complaints with payment processors.
How can I leave a CultureFly review on RetailCoupons.com?
RetailCoupons.com welcomes customer reviews based on firsthand shopping experiences with CultureFly. Share details about product quality, shipping speed, customer service responsiveness, and whether your order arrived as expected. Honest, specific feedback helps other shoppers make informed decisions.