Das Keyboard manufactures mechanical keyboards and related input devices. This page aggregates RetailCoupons.com user reviews and ratings to help you understand what customers experience when purchasing from Das Keyboard's store.
Das Keyboard Reviews
1.6
8 reviews
What Shoppers Say About Das Keyboard
Created with AI, based on recent reviews
Das Keyboard is rated 1.6 out of 5 by 8 shoppers, with a significant majority of reviews falling into the one and two star categories. Shoppers consistently praise the keyboards for their typing feel and build quality when functioning properly, but these positives are heavily outweighed by recurring durability concerns. Multiple reviewers report keyboards developing critical issues like double typing, key chatter, and connectivity failures within months to a few years of normal use, which shoppers consider unacceptable given the premium price point.
Customer support emerges as a major pain point across reviews. Shoppers report frustration with unresponsive support systems, unhelpful troubleshooting suggestions, and costly repair policies that require customers to pay for return shipping plus potential repair fees with no guarantee of resolution. Reviewers consistently recommend alternatives like building a custom keyboard or purchasing from competitors like Ducky, citing better value and support elsewhere.
Customer Reviews (8)
Sorted by: Most recentAngela K.Mar 12, 2026
I gave them a second chance after my first keyboard developed double typing issues. Unfortunately, the replacement had the exact same problem show up after about 2 years. For a keyboard at this price point, I'd expect it to hold up better. They feel nice and type well, but the durability just isn't there. I'd probably look elsewhere.
Marcus T.Sep 18, 2025
My 5QS keyboard stopped showing the key lights out of nowhere. When I tried to open a support ticket through their website, it turned into a nightmare. I submitted the request twice with all the necessary details, but both times the system said it failed and told me to reach out to support. Problem is, the only way to contact them is by creating a ticket. It's like being stuck in some kind of loop where nothing works.
Derek S.Jan 10, 2025
Ordered three identical keyboards from their store. One came with a serious key chatter problem that basically made it unusable right out of the box. The only suggestion from support was to clean the keys. The other two are working fine, but having a 33% failure rate isn't acceptable for this price range. Their support was unhelpful and disappointing.
Jennifer R.Feb 12, 2022
These keyboards are decent enough but way overpriced, and the customer support is absolutely terrible. If you want a good mechanical keyboard, just build one yourself or grab a Ducky instead. Das offers boring switch options and charges premium prices for keyboards with cheap plastic keycaps. Their support team is useless and can't help with basic questions. I spent months trying to get spare parts they advertise right on their website, but they couldn't process the order. When I contacted their distributor, they actually suggested I find a broken keyboard to cannibalize for parts. This company is a joke.
Robert M.Jan 9, 2022
Got my Das keyboard brand new for around $169 back in early 2020, and it stopped connecting about a year and a half later. Apparently this is some known issue with their firmware. When I called support, they basically said if I couldn't fix it myself, I'd need to ship it back at my own cost plus pay a $45 fee, and they might fix it or might not. I'm better off just using my old Logitech from a decade ago and telling people to stay away from Das Keyboard.
Michelle P.Jan 22, 2021
You might get lucky and your Das Keyboard will work great for years. But if you're unlucky like me, it'll break down within a few months of regular use and you're stuck. For what they charge, the customer service should be way better. There are plenty of cheaper alternatives out there. Also, their 3 year warranty doesn't even cover purchases from major retailers, which makes no sense. I'd skip buying from them entirely because the risk just isn't worth it.
William H.Jun 1, 2020
Purchased a Das Keyboard 5Q and the experience was disappointing. The software was clunky, and the keyboard failed after less than 2 years despite being pricey. You only get a 1 year warranty on something that costs this much, which seems unreasonable.
Patricia B.Jun 17, 2019
I really enjoyed my DAS Keyboard 4 Mechanical with Cherry Brown switches when I first got it, but it died unexpectedly after about 2 years. Given that I spent $249 plus shipping, I was expecting much better longevity. I reached out to the company and they sent me a firmware update that might help, but it didn't work. They basically said they understood my situation and called it resolved. I'm pretty frustrated with the outcome.
Das Keyboard Review FAQ
How is Das Keyboard's rating calculated?
Das Keyboard is rated 1.6 out of 5 based on 8 customer reviews submitted to RetailCoupons.com. The rating reflects all submitted reviews, with the current distribution showing 63 percent two-star reviews and 38 percent one-star reviews.
What do customers like about Das Keyboard?
Reviewers consistently mention that Das Keyboard products feel nice to type on and have solid mechanical switches. Customers who receive functioning units appreciate the typing experience and overall build quality of the keyboards.
What are the main complaints about Das Keyboard?
The most common complaints involve durability issues. Customers report keyboards developing problems like double key typing, key chatter, and wireless connectivity failures within months to a few years of use. Additionally, reviewers frequently criticize customer support as unhelpful and unresponsive, along with expensive repair policies that require customers to pay for shipping and potential service fees without guaranteed resolution. Shoppers also cite pricing as excessive compared to competitors.
Do reviewers recommend purchasing from Das Keyboard?
Based on recent reviews, most customers do not recommend Das Keyboard. Reviewers consistently suggest alternatives such as building a custom keyboard or purchasing from competitors like Ducky, citing better durability, value, and customer service.
How can I submit a review for Das Keyboard?
To share your Das Keyboard experience on RetailCoupons.com, visit the store review page and submit your rating and written feedback. Your honest review helps other shoppers make informed purchasing decisions.