David's Cookies sells packaged cookies, brownies, and baked goods available for direct order and gift giving. This page aggregates customer ratings and reviews from RetailCoupons.com shoppers to help you understand the brand's product quality, shipping practices, and customer service performance.
David’s Cookies Reviews
2.3
18 reviews
What Shoppers Say About David’s Cookies
Created with AI, based on recent reviews
David's Cookies receives predominantly negative feedback from shoppers, with 2.3 out of 5 across 18 reviews. The most consistent complaints center on product quality, with customers describing cookies as flat, bland, and underwhelming compared to homemade alternatives. Multiple reviewers report significant order fulfillment problems including wrong items shipped, missing personalization on gift orders, packaging issues (dirty boxes, melted dry ice), and unresponsive customer service when problems occur. Several customers feel the pricing is not justified given the small quantities and mediocre taste.
A smaller segment of reviewers gave higher ratings, suggesting some customers have had acceptable experiences, but the majority express disappointment and state they would not order again or recommend David's Cookies as gifts. Common issues include flavor misrepresentation, delayed shipping, poor product condition upon arrival, and lack of meaningful resolution from customer service representatives.
Customer Reviews (18)
Sorted by: Most recentChristopher C.Nov 20, 2023
Even Subway's cookies are better! These had way too much sugar and the texture was off. Felt like a waste of cash. Wanted to try them first before ordering gifts and after tasting these I won't be ordering them again, sale or no sale.
Leslie Z.Sep 14, 2023
These arrived as a birthday gift and they were fantastic. Each cookie was moist and rich and absolutely delicious. Since it was a gift I'm not sure what the price point was.
Margaret F.Jul 29, 2022
What a letdown. I bought cookie dough through QVC and it was supposed to arrive with dry ice for proper cooling. Instead, they only put in a small gel pack that the maker admitted would stay cold for maybe 8 hours. After spending days in shipment during summer without dry ice, my dough showed up warm. That's a real problem since raw eggs in warm dough could actually make someone sick.
Donna P.Feb 23, 2022
Ordered a fancy layered dessert through QVC in early February for Valentine's Day. The package didn't even ship for a few days, then it sat in a warehouse for over a week! By the time I got it after being notified of delays every single day, the dry ice was gone, everything was warm, and the dessert had spoiled. Their policy says frozen items must arrive within 24 hours but this took forever. Had nothing to serve to my friends on Valentine's Day. Totally unreliable.
James P.Jan 21, 2021
We bought several tins of their oversized chocolate chip cookies as Christmas gifts. Opened one for ourselves and found the cookies totally crumbled into pieces. Checked with friends who got the same product and theirs arrived broken too. Really disappointing. Only option at Costco was to return them to the store. Not buying these again.
Michelle L.May 18, 2020
David's Cookies really came through for me with amazing customer service! I sent a gift tin to someone at their office, but the company had stopped accepting personal packages due to the pandemic. The package got returned, so David's made a fresh tin and resent it to the recipient's home with no extra charge. That kind of care means a lot!
Michelle D.May 18, 2020
Really impressed with how David's Cookies stepped up for me! I ordered a gift tin to ship to someone at their workplace, but their company wasn't accepting personal deliveries due to the pandemic. When my gift came back undelivered, David's made a whole new batch and sent it to the person's home address without charging me anything extra. That's outstanding customer service!
Gonzalo O.Jan 4, 2018
Bought their 5 pound cookie tin about a year back and got it within 2 days, just as advertised. Most of the cookies came broken but they were still fresh and super tasty. You could tell they actually used quality ingredients and take real care with their baking. Planning to try their jumbo cookies next and their rugelach since both get great reviews. This is a company worth supporting and I'm happy with my purchase.
David’s Cookies Review FAQ
What is David's Cookies' average rating?
David's Cookies is rated 2.3 out of 5 based on 18 customer reviews on RetailCoupons.com. The majority of reviews (66 percent) are one or two star ratings.
What do customers praise about David's Cookies?
While most reviews are critical, a minority of shoppers have given higher ratings. The positive reviews are limited in detail within our data, but some customers appear satisfied enough to give four or five star ratings, representing 23 percent of total reviews.
What are the main complaints about David's Cookies?
Recurring complaints include bland or flat-tasting cookies that don't live up to expectations, wrong items shipped to customers, delivery delays, poor packaging quality (dirty boxes, melted dry ice causing odor), incorrect personalization on gift orders, and unresponsive or dismissive customer service. Several customers also report the pricing feels excessive for the quantity and quality received.
Do customers recommend David's Cookies for gifts?
Most reviewers explicitly state they would not recommend David's Cookies as gifts. Multiple customers who received these as gifts or sent them as gifts reported disappointment with product quality and presentation, leading them to warn against using this brand for gift giving.
How can I write a review of David's Cookies?
If you have purchased from David's Cookies, you can share your experience by submitting a review on RetailCoupons.com. Include details about product quality, packaging, shipping experience, customer service interactions, and whether you would recommend the brand. Honest feedback helps other shoppers make informed purchasing decisions.
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