David Yurman Reviews

I'm giving one star because I'm really upset with how the main office handled my issue. My bracelet has been bent for a while now, and when I reached out about it, they basically told me there's no warranty once you buy it. I spent a ton of money on this bracelet and they said even sending something to the owner wouldn't help because it doesn't get looked at. So once they have your cash, that's it, they're done caring. This is disappointing coming from a luxury brand. I won't be buying from them again. The customer service is honestly terrible and it's sad how they treat people after a purchase.

I emailed twice asking about the dimensions of the amulet but never got a response. When I looked around online, I found that lots of people were complaining about both their products and service. Lucky that they didn't write back to me, because it stopped me from placing an order. Their customer service is pretty bad and their products don't sound very reliable.

I bought a tiger eye bead bracelet for six hundred dollars and it broke within a year. I paid another hundred fifty to fix it. Two months later the spring in the clasp broke again. Don't waste your money on this brand. The quality is really bad.

My husband gave me a blue topaz bracelet that I absolutely adored and wore constantly for about two years. Then the piece inside the band that twists to help you slide it on your wrist suddenly snapped. I'm careful with my jewelry so this shouldn't have happened. I went to the store where we originally bought it and they quoted me one hundred ten dollars for a fix, which seemed reasonable so I agreed. Two weeks later they called to say the estimate was way off and it would actually be three hundred fifty dollars. That's basically a brand new band at that point so I said forget it. It's frustrating that the bracelet broke in the first place, and interestingly they don't even make this style anymore, which makes me wonder if there were design issues. I really did love that bracelet but the build quality and how they make things clearly isn't a strong suit for this brand.

I'm really let down by David Yurman. I have a tag pendant that's wearing out in spots, which isn't what I'd expect from such a pricey, high-quality jewelry brand. I contacted their customer service and got a reply three days later from a representative. They asked for my country and a receipt. I told them I was in the United Kingdom but didn't have my receipt since I bought it about eighteen months ago. This was an expensive piece at over seven hundred dollars, not something cheap, so I didn't think I needed to keep the receipt forever. It's been over two weeks since then and I haven't heard back. Really disappointed in both the product quality and the service.

I've owned several David Yurman pieces over the years, and I'm not happy with the durability. My wife got me a bracelet four years ago that broke in less than four months. She had to take it to the store, and they sent it off to be fixed, which took three whole months. It lasted maybe another month before breaking again. We had to go through the whole repair process a second time, another three months of waiting. At that point my wife just gave up. Last Christmas and again in 2023 she tried again with another bracelet, and it broke in the first week. I went back to the store today and they didn't have a replacement available, so they said it would take a week to order. I also brought in the old broken one that's been sitting in a drawer for years and asked about that. After talking to management, they want to send it in for repair for the third time and said it'll take another two to three months. For what we're paying for David Yurman jewelry, I really don't think it's worth it. I've bought pieces in other countries that last way longer and are much better made.

The staff here doesn't know what they're doing and the service is really bad. People who work there can't seem to fill orders correctly or handle things properly. Really underwhelming, and what you're getting definitely doesn't match what you're spending. Just avoid!

Don't worry, you'll be very happy! I ordered the prettiest bracelet for myself and the whole experience was smooth and straightforward. My package showed up in just two days via overnight courier with signature required, which made me feel great about such a nice purchase. The bracelet was absolutely perfect, exactly what I'd been imagining for my early birthday gift. Plus the packaging, cleaning cloth, and storage pouch were all amazing quality. This was my first time buying from them but definitely not my last!

Bottom line: David Yurman is basically a marketing firm, not a real jewelry company. They're fantastic at making people think they're buying luxury goods. The truth is they're selling some of the most cheaply made and poorly constructed jewelry available. Their clasps are garbage and you'll constantly be nervous about losing your bracelet or necklace. Real customer service is basically non-existent there. I collect fine watches and I hate counterfeit goods, but honestly the fake David Yurman stuff sold online has better craftsmanship than the genuine articles. I'd actually recommend people get the knockoffs instead of the real thing. If they want to run their business like this, we should respond accordingly.

Here's the thing: David Yurman is really just a marketing operation, not an actual jewelry maker. They're really good at convincing shoppers they're selling luxury, but in reality they're pushing some of the lowest quality and most poorly constructed pieces around. The clasps they use are terrible and you're always stressed your bracelet or necklace will disappear. Don't even get me started on customer service because it basically doesn't exist. I collect watches and I'm against counterfeit luxury items, but honestly the knockoff versions on eBay are built better than what Yurman actually produces. I'd tell people to buy the fakes instead of their authentic stuff. If they want to act like a shady company, we should respond the same way.