delallo.com Reviews

This company doesn't respect its customers at all. The Jeanette location has customers locked in since there's basically no other option nearby. I've had many problems shopping there and complained both in store and online, but they couldn't care less. My grandfather ran a grocery store and taught me that you never argue with the paying customer. At DeLallo, especially in their prepared foods section, the prices are way too high and confusing. When you ask for a pound of something at $12.95 per pound, the standard practice should be to let you know if it's over and ask if that's okay. Not here. They just hand it to you and that's it. Last time I asked for exactly one pound of chicken wings and got charged $13.50 instead of $12.95. It's like some people shouldn't be allowed to work with customers. DeLallo also claims complaints will only get responses if they feel like it's worth their time.

DeLallo's customer service leaves a lot to be desired when it comes to getting back to you. Orders take way longer than expected to arrive. I've never received an order on the promised date. My recent order took ten days just to get ready to ship, and it was placed at the end of January with a delivery window of mid-February. The products themselves are solid, but the shipping and service don't match up.

The management at DeLallo needs to work on their attitude. We ordered some of their sweets and found real problems. Their butter cookies had no actual butter in them, just buttermilk, and the chocolate biscottis were brown but barely tasted like chocolate. When we told them about it, they sent us a refund check which was fine. Then they basically told us to shop somewhere else because of our feedback. Think about this logically: they're selling butter cookies with incorrect ingredient labels. Shouldn't they be grateful we caught it and fix the problem? That would make sense, right? But no, they just blame customers and won't make things better. It looks like we'll be switching to Greek brands instead. Those companies actually know how to respect their customers, even when a product doesn't work out perfectly.

Absolutely terrible experience! I ordered on December 18th with a delivery date of December 31st. Called customer service on the 29th because the system still showed the order being processed. The rep named Liz said it would ship that day. Called back on the 30th and Liz apologized again, promising it would go out. I told her if it couldn't ship that day, I wanted the whole thing cancelled and my money back. By January 5th I had to call to cancel since nothing ever shipped. Reached the corporate office on January 7th and was told they'd make a note of it. Beyond unacceptable.

Speaking as someone who works here, I have to say this is honestly the worst company to be employed by. The younger management team runs things in a way that makes the workplace feel hostile and unwelcoming to staff. They won't care that I'm writing this since it probably won't affect their bottom line. But seriously, if you're looking for a job, stay away unless you enjoy being mistreated and disrespected.

The online ordering system really needs improvement. Don't get me wrong, their actual products are fantastic and consistently top quality. But the website and ordering process feel outdated and clunky. You pick a shipping speed option, but that just determines how it gets shipped, not when they'll actually pack and send it out. Recently before the holidays they took nine days just to process orders, so my five to eight day shipping estimate got pushed into the new year. Then before Valentine's Day they took nine days to even ship. Making matters worse, the customer service phone number listed online frequently doesn't work properly. Their corporate office redirects all online order questions elsewhere, and when we called for help, we got attitudes both times. This is especially disappointing in a place like southwestern Pennsylvania where people are supposed to be friendlier.

I've been ordering from DeLallo for many years now and really appreciate their selection of sauces, condiments, pasta, and cannoli shells. Plus the pricing online beats what I pay at regular stores nearby. Everything arrives in great shape because they wrap items individually in bubble wrap, so we've never dealt with dented cans, cracked jars, or damaged pasta or shells. That's refreshing since a lot of places really dropped the ball on packaging quality and customer support during the pandemic. DeLallo has managed to keep their standards high, so we'll keep buying bulk orders online rather than pay the markup at local stores. They also run some solid deals throughout the year.

Excellent selection of pizza sauces and options for those avoiding gluten. Their gnocchi is delicious too.