Delta Children Reviews

I ordered some nursery furniture in late November and told them when my baby was due. The order was confirmed with an expected delivery in mid-January. Then on January 29th, they emailed saying one of my items wasn't in stock and they had no idea when it would be available again. They asked me to pick something else instead. That was frustrating and showed they don't manage their inventory well at all. By the time they told me they couldn't fill my order, I should've already received everything. It took them two months to figure out this problem. This morning, February 4th, their delivery company called to set up when they'd bring my stuff. Every available date is after my baby's due date. We're now almost three months past when I placed the order. I can't recommend ordering directly from this company. It's been a pretty disappointing experience overall. Not having my nursery furniture ready before bringing the baby home has been really stressful.

Purchased a small play kitchen from a holiday sale as a Christmas gift for my granddaughter at a major retailer. I was thrilled and drove a significant distance to meet family members so she'd have it on Christmas morning. While assembling it Christmas Eve, I discovered several parts were missing. The box had a contact number but nobody picks up the phone. Everything goes through email instead. After getting one large component, my son-in-law found two additional pieces missing when he started putting it together. The company told us those items are permanently out of stock because too many units shipped incomplete. These are essential parts that make the kitchen non-functional without them. What started as an exciting present turned into one of the worst gift experiences possible. Their only option was asking the kids to haul a half-assembled toy back to the store, which isn't realistic when you've got multiple children and busy schedules. Between the inability to reach an actual person, slow email replies, and the unhelpful attitude, this whole situation was a disaster. I won't purchase anything from this brand again and plan to let the store's corporate office know about this mess too. I'd suggest buying from another company instead.

How can you know if a product works when you can't even get it put together? We ordered a ride-on Jeep toy directly from the company and it showed up fairly quickly. Once I tried to assemble it, which takes up a lot of space, I hit a roadblock because I couldn't locate the screws that were supposedly packed with it. My real frustration is with how impossible it is to get help from the company when you need it. They actually list a phone number right on the packaging for issues, but calling it just sends you back to their website. What happens when there's an actual problem with the product itself? Finding their contact page is surprisingly difficult, and when you do find it, you've got to fill out a form asking for details that are hard to track down. They say the information is on a tag attached to the item, but the form requests some things that aren't even listed there. To make matters worse, the form has reCAPTCHA protection and apparently isn't working properly on mobile browsers like Safari or Chrome. This whole experience really highlights how many companies these days have pretty much given up on basic customer support.