Dimebeautyco.com sells beauty products including mascara, perfume, and hypoallergenic cosmetics. This page shows aggregated customer ratings and reviews to help you decide whether to shop here. Read what verified buyers say about product quality, customer service, and the ordering experience.
dimebeautyco.com Reviews
1.9
15 reviews
What Shoppers Say About dimebeautyco.com
Created with AI, based on recent reviews
Dimebeautyco.com receives deeply polarized reviews, rated 1.9 out of 5 by 15 shoppers. The overwhelming majority of reviewers report severe customer service failures, including unresponsive chat systems, unanswered emails, lack of phone support, and unauthorized subscription charges without advance notice. Multiple shoppers describe lost money, disputed charges, and inability to reach the company to resolve order or product issues. A small segment of satisfied customers praise specific products, particularly the hypoallergenic mascara and Volume Mascara formulas, though even positive reviewers note quality control problems such as clumpy formula after minimal use.
The core complaint pattern centers on operational dysfunction rather than product quality alone. Shoppers report charged accounts with no order record, broken items upon arrival with no recourse, and subscription systems that process and ship without customer communication or ability to modify orders beforehand. While a minority of reviewers express genuine product satisfaction, the pervasive theme across negative reviews is that the company does not respond to customer inquiries through any available channel, leaving buyers without resolution or refund options.
Customer Reviews (15)
Sorted by: Most recentJessica L.Dec 16, 2023
This company's shipping is a disaster. I ordered on December 3rd hoping to have it before my vacation and by December 16th still nothing. I emailed them asking what's going on but they clearly don't care since they didn't offer any kind of expedited shipping or even a discount code to make up for it. The products themselves are solid but I definitely won't be ordering again based on their terrible customer service.
Susan K.Dec 16, 2023
Love their products and they actually make your skin look radiant. You can always find some kind of discount running. They're super responsive on Facebook too if you have questions about anything. Their customer service team is really helpful and knowledgeable. My granddaughter had terrible acne scarring and nothing was working until she tried their blue oil. She finally got rid of the scars for the first time ever.
Marcus D.Dec 14, 2023
Never received my order. Can't reach them by email and they don't have a phone line or text option. I'm reporting this to my credit card company as potential fraud.
Monica C.Oct 28, 2022
This company is terrible. They don't care about who they partner with or sponsor them. They let bullies, racists, and people who neglect children represent their brand without doing any research. All they care about is making money. Stay away from this company.
Vanessa G.Jan 6, 2022
You have to try this brand. I used to swear by Clinique skincare thinking nothing could be better. Tried so many other lines only to have them mess up my skin. Then I discovered this company's skincare line and the results are incredible. My skin has never had this kind of healthy glow from the inside out. All their products work together perfectly to give you the best possible skin. They have a money back guarantee and trust me, you're going to love your skin even more once you try them. They're a luxury brand but totally affordable. I will never use anything else. And no, I wasn't paid or given free products for this - this is genuinely how I feel.
dimebeautyco.com Review FAQ
What is the average rating for Dimebeautyco.com?
Dimebeautyco.com is rated 1.9 out of 5 based on 15 customer reviews. The rating distribution is heavily skewed, with 73% one-star reviews and 20% five-star reviews, indicating polarized customer experiences.
What do customers praise about this store?
Satisfied reviewers highlight specific products as high-quality, particularly the hypoallergenic mascara option and Volume Mascara formula. Some customers report that products work well for sensitive skin and allergies, with one reviewer noting relief from contact dermatitis after switching to the brand's hypoallergenic option.
What are the most common complaints?
The dominant complaint is unresponsive or unavailable customer service. Reviewers consistently report that emails go unanswered, chat features do not connect to representatives, and no phone number is available. Additional issues include surprise subscription charges without advance notice, orders charged to accounts with no company record, broken items upon arrival, and inability to cancel or modify orders before shipment.
Do customers recommend shopping at Dimebeautyco.com?
Based on review language, the vast majority of customers do not recommend the store due to customer service failures and unresolved order problems. While a small minority express satisfaction with specific products, they would need reliable support channels and quality control to warrant a general recommendation.
How can I write a review for Dimebeautyco.com on RetailCoupons.com?
You can submit a review on RetailCoupons.com by visiting the store page, clicking the review section, and sharing your rating and detailed experience. Include specific information about product quality, shipping, customer service interactions, and whether your issue was resolved. Your honest feedback helps other shoppers make informed decisions.