Discount Medical Supplies serves customers seeking medical equipment, CPAP devices, and replacement parts. This page aggregates RetailCoupons.com shopper reviews and ratings to help you understand what customers experience when ordering from this retailer.
Discount Medical Supplies Reviews
4.0
3 reviews
What Shoppers Say About Discount Medical Supplies
Created with AI, based on recent reviews
Shoppers consistently praise Discount Medical Supplies for long-term reliability and dependable customer service. Reviewers highlight the company's professional support, fast response to urgent needs like CPAP device replacements, and reputation as a trusted source for medical equipment and replacement parts over many years.
A notable complaint centers on shipping issue resolution. One shopper reported that when a delivery problem occurred with the shipping partner Parcel Force, the company provided only a tracking number and declined to intervene, leaving the customer unable to resolve the issue independently. This gap in support contrasts with the positive experiences described by other reviewers.
Customer Reviews (3)
Sorted by: Most recentPatricia M.Dec 26, 2023
My Trusted Source for Medical Equipment. For more than ten years, these folks have been my number one choice for medical supplies, and today they proved why once again. Back in 2021 when my CPAP device got recalled and the original manufacturer stopped answering, I needed a replacement fast. This company stepped up with professional support and excellent pricing on a Resmed unit. The staff member named Steve took his time walking me through everything and made sure I felt confident using it. They've helped me with everything from crutches to a specialized seat for my mother-in-law to various other supplies, and every single time they've been quick to respond and easy on my wallet.
Rachel K.Jun 21, 2022
Refused to Help With Issues. The company couldn't handle a problem with their shipping partner, Parcel Force. The delivery went wrong but when I called Discount Medical about it, they just gave me a tracking number and told me to deal with it myself. I had no way to resolve it on my own. Then they said they'd contact me when the driver finished their route, but I explained I'd be out the next day helping someone in my family. Never got a call or text, and instead they had the driver come by when they knew I wouldn't be home. When I complained, the staff member basically said it wasn't their problem since they don't work for the courier company. Very disappointing and insensitive customer service.
Discount Medical Supplies Review FAQ
What is Discount Medical Supplies' average rating?
The store is rated 4.0 out of 5 based on 3 customer reviews. The majority of shoppers give five-star ratings, though some have reported frustrations with shipping issue handling.
What do customers praise most about Discount Medical Supplies?
Reviewers consistently mention the company's long-term reliability, professional customer support, and ability to quickly source hard-to-find medical equipment like replacement CPAP devices. Customers also appreciate the selection of replacement parts and supplies.
What complaints have shoppers made?
One customer reported that when a shipping problem occurred with their delivery partner, Discount Medical Supplies declined to assist in resolving the issue and instead directed the customer to handle it directly with the carrier, leaving them unable to resolve the matter independently.
How long has Discount Medical Supplies been in business?
According to customer reviews, the company has been serving customers for more than ten years and maintains a reputation as a long-standing trusted source for medical equipment.
Should I shop at Discount Medical Supplies?
Most reviewers recommend the retailer for reliable access to medical supplies and equipment, particularly if you need professional support sourcing specific items. However, you may want to clarify their shipping issue resolution policy before ordering in case problems arise with delivery.