Dominos.co.in is the Indian franchise of the international pizza delivery chain, offering pizza, sides, and beverages for delivery and pickup. This page aggregates customer ratings and reviews from shoppers who have ordered through the platform, providing insight into order fulfillment, delivery, customer service, and food quality at this location.
dominos.co.in Reviews
1.5
4 reviews
What Shoppers Say About dominos.co.in
Created with AI, based on recent reviews
Dominos.co.in is rated 1.5 out of 5 by 4 shoppers, with a majority reporting serious operational failures. The most frequent complaints center on delivery delays exceeding two hours, inability to contact the store through any channel (phone, chat, email, or app), and unresponsive customer service. Shoppers have also reported issues with drivers marking orders as delivered when they were not received, and refund promises that were never fulfilled. One shopper noted acceptable but unremarkable food quality.
The overwhelming pattern across these reviews suggests systemic problems with order fulfillment and customer communication rather than food quality issues. Customers describe reaching out through multiple contact methods with no response, long waits for deliveries, and difficulty obtaining refunds when problems occur. The lack of five or four-star ratings indicates that positive experiences are not common enough to balance the documented service failures.
Customer Reviews (4)
Sorted by: Most recentJennifer P.May 7, 2024
The delivery driver marked my order as delivered when it actually wasn't. The driver appeared to be intoxicated, and the store manager acknowledged there was a problem and promised to process a refund. However, the refund still hasn't gone through. Now they're calling me from personal phone numbers and asking me to contact them privately instead of handling this through proper channels.
Rachel M.Dec 25, 2023
The food quality was just okay at the location I ordered from in Navi Mumbai. Nothing really stood out.
Kevin T.Aug 26, 2023
It's been over 2 hours since I placed my order and still haven't received anything. I've tried reaching out through the app, chat, and every other way I could think of, but nobody responded. Eventually I found the delivery driver's number and he said he was on the way, but another hour passed with nothing showing up. When I called the driver again, he wouldn't answer. My whole family is hungry right now because we were counting on this food to arrive and it never did. This isn't even the first time this has happened to me either. Last time something similar went wrong and I let it slide, but not this time. You've lost a customer because of this. I paid for food I never got, and honestly this is just unacceptable.
dominos.co.in Review FAQ
What is the average rating for Dominos.co.in?
Dominos.co.in is rated 1.5 out of 5 based on 4 customer reviews. The majority of ratings are one star, with a small number of three-star reviews. There are currently no four or five-star ratings.
What are the main complaints about Dominos.co.in?
The most common complaints involve extended delivery delays (over two hours), inability to reach customer service through phone, chat, email, or the app, and unresolved refund issues. Customers have also reported drivers marking orders as delivered without actually delivering them.
Are there any positive aspects mentioned in the reviews?
One reviewer noted that food quality was acceptable, though they described it as just okay with nothing particularly outstanding. However, positive comments are limited in the available reviews, with service and delivery issues dominating customer feedback.
Do shoppers recommend ordering from Dominos.co.in?
Based on the current reviews, there is no clear recommendation. The ratings and feedback suggest significant challenges with order fulfillment and customer service that customers experienced, though the limited review sample means this may not represent all possible experiences.
How can I write a review for Dominos.co.in?
RetailCoupons.com collects reviews from verified customer purchases. If you have ordered from Dominos.co.in, you can share your experience to help other shoppers make informed decisions. Include details about delivery time, food quality, customer service responsiveness, and any issues you encountered.