DrKellyann.com sells broth, collagen products, and wellness supplements focused on bone broth and perimenopause support. This page aggregates verified shopper reviews and ratings to help you understand what customers have experienced when ordering from the store.
DrKellyann Reviews
1.1
11 reviews
What Shoppers Say About DrKellyann
Created with AI, based on recent reviews
DrKellyann.com has received overwhelmingly negative feedback from shoppers, with 11 reviews averaging 1.1 out of 5. The most consistent complaints center on customer service failures, including refusal to process refunds within stated windows, incorrect orders that require customers to pay return shipping, billing errors on subscriptions, and unresponsive support staff. Shoppers also report long shipping delays, incomplete orders, and pricing that they view as significantly higher than comparable products available elsewhere.
While some reviewers note they appreciate the products themselves, this positive sentiment is substantially overshadowed by frustrations with the company's return policies (which allegedly provide store credit instead of refunds), order fulfillment problems, and what customers describe as unhelpful or dismissive customer service interactions. Multiple reviews indicate that the company's policies around the 30-day window prevent resolution of legitimate issues, leaving customers without recourse for missing items or billing mistakes.
Customer Reviews (11)
Sorted by: Most recentSusan V.Jan 15, 2023
Bought the Lemon Sips and while they tasted okay initially, they quickly became really unpleasant to drink. The product didn't do anything for me even though I followed the directions. Plus the containers felt light like they didn't have the full 21 day supply that they claim - honestly why not just give a 30 day supply like every other supplement company? I asked for my money back and sent everything back as instructed, but it's been over a month and I still haven't gotten my refund. This is my second bad experience with this company and I'm telling everyone to stay away.
DrKellyann Review FAQ
What is the average rating for DrKellyann.com?
DrKellyann.com is rated 1.1 out of 5 based on 11 customer reviews on RetailCoupons.com. The vast majority of ratings are one star, with very limited positive feedback.
What are the main complaints shoppers mention about DrKellyann.com?
Recurring issues include customer service problems (described as unhelpful or rude), refund and return policy disputes (store credit instead of refunds, charges for return shipping on company errors), incomplete or incorrect orders, long shipping times, subscription billing errors, and product pricing that shoppers feel is excessive compared to similar items at grocery stores.
Do customers have issues with DrKellyann.com's return and refund policy?
Yes, multiple reviewers report frustration with the return policy. Customers note that the company offers store credit or gift cards rather than refunds to the original payment method, and that disputes outside a 30-day window are reportedly not eligible for help. Some also report being charged shipping fees to return items that arrived in error.
What shipping and order fulfillment problems have customers reported?
Shoppers describe delays of two weeks or longer for delivery, incomplete orders (such as receiving only one month of a two-month subscription), and wrong items shipped. Customers report that the company has been unwilling to reship correct items or refund for missing portions of orders, particularly if the 30-day window has passed.
Would customers recommend DrKellyann.com?
Based on the reviews, the overwhelming consensus is negative. Reviewers explicitly advise against ordering from the company, citing poor customer service, billing problems, and unresolved order issues as reasons not to shop there.