Eastpak Reviews

Don't trust that 30 Year Warranty they advertise on their backpacks. This feels like false advertising or straight up fraud to me. My daughter used her Eastpak backpack for school from age 10 to 13, and the zippers eventually failed with a couple of torn pockets. We sent it in for warranty repair, paid to ship it ourselves, and they did absolutely nothing. No repair, no replacement, just sent it back to the wrong address without fixing any of it. Someone even scribbled 'DIRTY' on the return form even though the bag was clean. Their warranty team is shameful and sketchy. I'm never buying from them ever again.

Sent back my bag because it wasn't the quality I expected. Still waiting on my refund though. They keep saying it'll be processed in 10 days but the money never shows up in my account.

I got a blue sports bag from them years ago, and it turns out the blue color was just painted on. Whenever I packed it up and used it, the inside would get covered with tiny blue paint flakes. I've had no luck getting any help from customer service about it.

I'm starting to understand why so many people leave negative feedback here. I was told my bag would show up in 3 to 5 business days, and by day 4 there's still nothing, just sitting somewhere in a European warehouse. On top of that, the customer service reps kept dropping the live chat out of nowhere whenever they didn't know how to answer my questions. Happened to me twice. Pretty disappointing overall.

The customer service has really gone downhill. An internal buckle broke right out of the box, and they agreed it was covered under their warranty. Then the nightmare started. They sent me a return label for England with next day pickup promised. I stayed home waiting but no courier showed up. I contacted support and got sent another label, except this time it was for Germany and I needed customs paperwork. I asked for help from their warranty team and was told I could only reach them by email, which gave me nothing but confusing return forms. When I asked to speak to a supervisor, they refused. They said a technician would decide whether to repair or refund it, and that wasn't even my choice to make. I had two matching cases and needed two matching cases back, so a refund wasn't helpful. This whole experience frustrated me so much I gave up trying. The warranty coverage feels completely unreliable based on my experience and what others have said. The cases themselves are okay but they're definitely not waterproof and they should tell people that upfront.

The sides split open after just three years of use. Skip this brand entirely unless you enjoy dealing with awful support and terrible construction. I spent money on this but got poor results. That 30 year warranty? It's basically meaningless.

The bag itself is nice, but the zipper broke after barely using it a few times. Getting them to arrange a return for repairs turned into a total headache. I've sent so many emails trying to get the right information and I still don't have the customs paperwork I need. I'm definitely buying in person next time so I can verify the warranty coverage works properly, because right now it feels pretty useless.

My package went missing. I bought it during Black Friday sales and had to purchase a replacement at full price since I needed it. They did nothing to help and their customer service was unhelpful. Really disappointing.

Shipping arrived super fast, and I was blown away by how thoughtfully they packaged everything. The whole thing was plastic-free with zero unnecessary filler or waste, which is awesome. Inside the box was a nice decorative design that I'm actually planning to reuse for my own shipping needs later. Plus I'm holding onto all the tags just in case I need them. Honestly impressed with this company!

I have to say I'm honestly shocked reading all the recent negative reviews on here. We ran into a little hiccup placing our order, but it wasn't on their end, and we accidentally ordered the same bag twice by mistake. One quick phone call and boom, they fixed everything. They even managed to stop the second shipment from arriving and gave us our money back immediately, even though it had already left their warehouse. Their team really impressed me with how fast and helpful they were. The bag we kept is fantastic quality and reasonably priced. We'll definitely buy from them again.