Ecobee manufactures smart home thermostats, sensors, and connected devices designed to help control home temperature and energy usage. This page features honest shopper ratings and reviews of ecobee.com to help you understand what customers experience when purchasing from the company.
ecobee Reviews
1.4
18 reviews
What Shoppers Say About ecobee
Created with AI, based on recent reviews
Ecobee products receive overwhelmingly negative feedback from shoppers, with 18 reviews averaging 1.4 out of 5. The most consistent complaint centers on customer support, which reviewers describe as difficult to reach, unhelpful, and sometimes dismissive. Beyond support issues, shoppers report significant technical problems including inaccurate temperature and humidity readings, motion sensors that fail to function properly, malfunctioning remote controls via smartphone apps, and incompatibility with older homes. Several reviewers note the thermostat hardware itself works adequately in isolation, but the combination of technical defects, poor app functionality, and nearly inaccessible customer support creates a frustrating overall experience that leads many to abandon the product entirely.
A small percentage of reviewers (11 percent) rate Ecobee more favorably, suggesting the products may work better in certain circumstances, particularly in newer homes. However, the stark disparity between positive and negative feedback indicates systemic problems with product reliability and company responsiveness. Multiple reviewers report attempting to return multiple items purchased from Ecobee, citing unresolved technical issues and the company's apparent unwillingness or inability to provide adequate support. For consumers considering this brand, the reviews suggest exploring alternatives unless your home is newly constructed and you are prepared for potentially difficult interactions with the company.
Customer Reviews (18)
Sorted by: Most recentRachel A.Jan 22, 2025
Tried using their chat support and nobody ever responded. I kept waiting for help and got nothing. Then I tried finding a phone number on their site and couldn't locate one. There's basically no way to actually reach a human being. Really disappointing!
Sandra H.Oct 18, 2024
I have to thank Ecobee for stepping up! When my furnace started acting weird, the system gave me notifications so I could keep tabs on it from work. I got a technician out and was able to show them the data from my Ecobee, which really helped them pinpoint and fix the issue. Couldn't be happier with my unit!
Michelle R.Oct 18, 2024
Big thanks to Ecobee! My furnace started malfunctioning and the system sent me alerts so I could monitor it while at work. Once I had it serviced, I showed the technician the data from my Ecobee and it helped them diagnose and fix the problem quickly. Really happy with this purchase!
Brian F.Oct 12, 2024
Thought my ecobee was broken so I ordered a replacement. An hour later I realized the actual problem was the float switch, not the thermostat. I called right away to cancel, and they told me it already shipped. I was told to just return it when it came. That call was October 4. The unit showed up October 12, but it had shipped on October 7 - three days after my cancellation request. When I called for a return label and form, they said it would take some time. Still waiting.
William P.Aug 3, 2024
This is garbage. The firmware won't auto-update and mine is six versions behind. Get a different brand because I'm about to throw this thing in the trash. And Ecobee, if you're drowning in support calls, maybe hire more staff instead of leaving customers hanging. Plus the audio quality on the speaker is terrible but they force it on you. Last time I'm calling support before I rip these out and replace them. My place was getting way too hot and nobody answered anyway.
Thomas V.Jul 28, 2024
Ecobee removed the thermostat grouping feature without telling anyone. Now managing temperature zones in a multi-zone house is a pain. No heads up, no communication - just gone.
George W.Jan 24, 2024
My ecobee thermostat quit working and the app is also down. We've had no heat for over a day now. All we get are automated messages and nobody picks up the phone. We're stuck and don't know what to do. Ecobee, we need answers!
ecobee Review FAQ
How are Ecobee's ratings calculated on RetailCoupons.com?
Ecobee's 1.4 out of 5 rating is based on verified customer reviews submitted to RetailCoupons.com. This average reflects all shopper experiences, whether positive or negative, and is updated as new reviews are submitted.
What do shoppers praise most about Ecobee products?
A small number of reviewers indicate that the thermostat hardware itself functions adequately for basic temperature control. Some users appear satisfied enough to continue using the products, though positive feedback is minimal across the review set.
What are the main complaints about Ecobee?
Reviewers consistently report poor customer support that is difficult to reach and unhelpful when contacted. Technical issues mentioned repeatedly include inaccurate temperature readings (off by 4 to 5 degrees), unreliable humidity sensors, malfunctioning motion sensors on remote units, failure of smartphone remote control features, and system logic errors. Additionally, multiple shoppers note the products do not work well in older homes.
Would shoppers recommend buying from Ecobee?
Based on the reviews, the vast majority of shoppers do not recommend Ecobee. Many report returning multiple items and abandoning the brand entirely. The only potential recommendation comes with the caveat that products may perform better in newly constructed homes, though even then, customer support issues persist.
How can I write a review about my Ecobee experience?
RetailCoupons.com welcomes reviews from verified shoppers. Share your honest experience with Ecobee products and customer service to help other consumers make informed purchasing decisions. Both positive and negative feedback helps create a balanced picture of the brand.