Edens Garden sells essential oils and diffusers for aromatherapy and personal use. This page aggregates customer ratings and reviews from RetailCoupons.com shoppers to help you understand the store's strengths and common concerns before making a purchase.
Edens Garden Reviews
3.5
19 reviews
What Shoppers Say About Edens Garden
Created with AI, based on recent reviews
Edens Garden receives mixed feedback, with shoppers particularly divided on product quality versus customer service experiences. Many reviewers praise the essential oils themselves, describing them as excellent, effective, and having wonderful fragrances. Loyal customers note that orders typically ship quickly. However, a significant portion of recent reviews highlight serious customer service concerns, including unresponsive support when orders go missing or are delayed, discount codes disappearing at checkout, and company representatives offering little assistance when packages fail to arrive as tracked.
Quality issues with some oil bottles have been reported, and shipping problems appear to be a recurring complaint, with several shoppers describing extended delays or lost packages. The most frustrated customers feel abandoned by customer service once orders leave the warehouse, with representatives allegedly declining to intervene in delivery disputes. While product loyalists return regularly, potential buyers should be aware that customer support responsiveness appears inconsistent, and resolution options for shipping or billing problems may be limited.
Customer Reviews (19)
Sorted by: Most recentBarbara W.Jan 28, 2026
I bought a diffuser and some essential oil and ran into issues right away. I had a discount code that should have been applied, and while it showed at checkout, it vanished by the time they charged me for shipping. The order total came back to full price. Then I got two more bottles of oil with problems. The smell and look suggested they might be spoiled or degraded, so I didn't want to use them. Between the pricing confusion and the questionable condition of what arrived, I felt taken advantage of. The quality was not what I expected. I won't be ordering again and suggest others verify any promotions and inspect everything carefully when it shows up.
Michael C.Jan 3, 2026
They're a solid company with solid oils. I've been using them for years and the orders ship out super quickly.
Nicole J.Dec 13, 2025
Their oils are excellent and really work. That's a 10/10. But the customer service? Basically nonexistent. That's a solid zero.
Jennifer R.Dec 4, 2025
Placed my order mid-November and as of early December it's still bouncing around the shipping network. I spent a good amount of money, and when I reached out to customer service they basically said once it's out the door, there's nothing they can do. Really let down since I actually do like the quality of their oils.
David M.Oct 20, 2025
The company claimed they delivered my package but they definitely didn't. My USPS tracking never showed a delivery confirmation either. I'm out eighty bucks and they won't help fix it. All customer service keeps saying is to wait a few more days, basically brushing me off. I'm going somewhere else next time.
Susan G.Sep 22, 2025
This essential oil smells absolutely wonderful. I'm really into it! The fragrance is just so incredible!
Angela V.Jun 21, 2025
I grabbed a couple bottles of essential oils back in late October and when I finally went to use them several months later they were mostly gone. Both had evaporated down to less than half of what was left. The caps were screwed on tight and they sat in a cool cupboard the whole time. There's no reason that should have happened. My roll-on blend with the same oils is holding up fine and actually seems to work pretty well for bruises and cuts.
Marcus B.May 27, 2025
The perfumes worked well and smelled pretty nice overall. I'd say go for the Eva Tsunaka bottle or the Wolfgang Akire bottle if you're interested. Just one weird thing though, why does it have that rotten smell to it?
Rebecca S.Mar 9, 2025
Their perfumes are way too overpowering and smell absolutely nothing like what they say. I actually got sick from how strong they were and had to use mouthwash to get the smell off since regular soap didn't touch it. They also deleted my negative review from their site which feels sketchy. It's pretty obvious why their site only shows five star reviews.
Edens Garden Review FAQ
What is Edens Garden's average rating on RetailCoupons.com?
Edens Garden is rated 3.5 out of 5 by 19 shoppers on RetailCoupons.com. Ratings are heavily skewed, with 47 percent giving 5 stars and 21 percent giving 1 star, reflecting polarized customer experiences.
What do shoppers like most about Edens Garden?
Reviewers consistently praise the quality and fragrance of the essential oils themselves, with customers describing them as excellent and effective. Several shoppers mention being loyal, repeat customers who appreciate quick shipping on orders.
What are the main complaints about Edens Garden?
The most common complaints involve customer service and shipping issues. Shoppers report extended shipping delays, lost packages with no delivery confirmation, discount codes disappearing at checkout, and unresponsive customer service that declines to help resolve problems once orders leave the warehouse.
Do shoppers recommend Edens Garden?
Recommendations are divided. Loyal customers who have had positive experiences recommend the store for oil quality and quick shipping. However, customers who have experienced shipping delays, lost packages, or customer service issues explicitly state they will shop elsewhere next time.
How can I write a review of Edens Garden on RetailCoupons.com?
RetailCoupons.com welcomes customer reviews to help other shoppers make informed decisions. Your feedback on product quality, shipping speed, customer service, and overall experience helps the community understand what to expect from this retailer.