eJuices.com is an online retailer specializing in vape juices and related products. This page aggregates RetailCoupons.com customer ratings and reviews to help you understand what shoppers experience when ordering from the site, including feedback on product quality, shipping, and customer service.
eJuices.com Reviews
2.2
21 reviews
What Shoppers Say About eJuices.com
Created with AI, based on recent reviews
eJuices.com receives sharply divided feedback, with most shoppers reporting serious problems. The majority of negative reviews cite non-delivery, charges without shipment, counterfeit products, and poor customer service that is difficult to reach and unresponsive to refund requests. A smaller group of loyal customers praise the store's selection of brands, competitive pricing, and willingness to ship to most locations, noting that slow delivery (one to two weeks or longer) appears tied to regulatory restrictions on vape product carriers rather than negligence.
The core complaint across multiple reviews involves payment processing without fulfillment, alongside allegations of selling counterfeit vape juices and making refunds extremely difficult to obtain. Several reviewers describe being unable to contact customer service or having cases closed without resolution. While some customers report successful multi-year ordering histories, the frequency of fraud and non-delivery claims raises significant concerns about reliability and authenticity.
Customer Reviews (21)
Sorted by: Most recentChristopher D.Oct 31, 2025
Shipping takes a while but your stuff will eventually get there. The delays happen because of recent regulations that keep traditional carriers from handling vape and tobacco products. They use alternative carriers which can take over a week typically. On the upside they'll deliver to most places and carry brands and products you can't get anywhere else. I've ordered multiple times with no real problems aside from the longer wait, and the quality has always been solid.
Marcus J.Aug 4, 2025
This is fraud. They charge your account and then never ship anything. Total scam operation.
Vincent L.Feb 6, 2025
Great selection of quality brands with fantastic flavor options and prices that beat anything I can find locally. Delivery takes about one to two weeks straight to my door. I've been ordering for two years now and I've never had a disappointing experience.
Tyler H.Oct 10, 2023
Watch out, they're selling fake vape juices. The packaging looks authentic at first glance but comparing it to genuine products shows several differences. The flavor was completely off. They've clearly figured out how to deceive customers in subtle ways. And another thing, they often won't ship out your order until you send multiple follow-up emails to support. Honestly, stay away because this business is peddling counterfeit products.
Brandon C.Jun 17, 2023
I tried placing a juice order and my account got charged, then they cancelled it. Getting through to someone is basically impossible. They told me it was my fault for not checking some checkbox and that I'd see my money back in three to five business days.
Sarah W.Mar 29, 2023
This place is awful. I spent eighty four dollars on vapes that never arrived. When I contacted them about it, they told me to file a dispute claim, so I did. Then they claimed the package was lost. I never got my refund or the items. Even after multiple attempts to reach out, they closed my case and now my messages don't even go through anymore.
William T.Feb 8, 2023
Yeah the tracking and customer service are weak here, but I'll give them credit for being straight with you. They explain upfront that they have to use smaller carriers since signature is required for juice orders now. I knew this wasn't a scam when they refunded me for a flavor they were out of stock on. They're basically a middleman operation with one team taking orders and another fulfillment center somewhere doing the packing and shipping. What matters is they're honest and not trying to rip anyone off. People are frustrated about slow delivery, but if you read the details, you'll get your stuff or your money back. Mine took nine days but it arrived.
Gabriel R.Feb 25, 2022
Do not order from here. Their shipping provider is completely unreliable and useless.
Jennifer B.Jan 10, 2022
Placed an order and received a tracking number that's completely bogus. According to the tracking, the package was delivered to another country over a month back. Nobody from their support team replies to messages. This feels like a total scam.
Nicole F.Dec 22, 2021
Placed my order early December and got a confirmation. Got another notice saying it shipped the next day. The tracking number shows the package went to a country across the world when I'm in the Midwest. Sent five support tickets with nothing back. Made four phone calls and couldn't get through, plus the hold disconnected after waiting over an hour. I'm disputing the one hundred fifty dollars with my bank. This company is fraudulent. I'm also reporting them to the BBB.
eJuices.com Review FAQ
What is the overall customer rating for eJuices.com?
eJuices.com is rated 2.2 out of 5 based on 21 customer reviews on RetailCoupons.com. The rating distribution is heavily weighted toward 1-star reviews (62 percent), with smaller groups of 4-star (19 percent) and 5-star (14 percent) ratings.
What do shoppers praise about eJuices.com?
Positive reviewers highlight a broad selection of quality vape juice brands, competitive pricing compared to local retailers, and a willingness to ship to most locations. Some customers report multi-year ordering histories with no disappointing experiences. Reviewers also acknowledge that slower delivery times are due to regulatory restrictions on traditional carriers handling vape products, not company negligence.
What are the main complaints about eJuices.com?
The most frequent complaints involve charges appearing on customer accounts without orders being shipped, alleged counterfeit vape juices with inauthentic packaging, and unresponsive or difficult-to-reach customer service. Several reviewers report that refund requests go unresolved, cases are closed without explanation, and follow-up communication attempts are ignored or blocked.
How long does shipping typically take from eJuices.com?
According to customer reviews, shipping takes one to two weeks or longer. Reviewers attribute delays to regulatory restrictions that prevent traditional shipping carriers from handling vape and tobacco products, forcing the company to use alternative carriers. One reviewer noted typical delays exceed one week.
Do customers recommend ordering from eJuices.com?
Recommendations are highly polarized. Loyal repeat customers strongly endorse the site for selection and pricing, while the majority of recent reviews warn against ordering due to non-delivery, fraud concerns, and customer service failures. Prospective shoppers should weigh the substantial risk of non-fulfillment and refund difficulties against the positive experiences of a smaller customer base.