Sony Electronics Reviews

This company is completely inept and unwilling to actually help. Their customer service just passes your problem to someone else every time. I've bought their products, paid for online services, and even pay a monthly fee to use their platform, yet I get zero assistance when something goes wrong. I'd encourage people to take their business elsewhere. It's hard to understand how a company this size doesn't value customers who spend serious money on them. As a dad of three who has been loyal since the original PlayStation, now with a PS5, I've gotten nothing but the runaround. Sony, you're incompetent and greedy.

My Bravia TV speakers aren't working on Google TV and the apps, just Netflix works. Sony's useless automated system keeps pointing me to a soundboard that doesn't exist. Their customer support is possibly the worst out there, and that's saying something when Comcast exists. This is my last Sony purchase ever since they provide zero actual support.

Sony used to be a name that meant quality and reliability. Now they're hard to find and impossible to get help from. We're having trouble with our Bravia TV. Picture quality is still great but it's slow to power on, constantly resets, and streaming apps like Netflix freeze and drop the connection constantly.

What happened to Sony? They used to be a respected, top tier brand. Now they're impossible to reach. We need help with our Sony Bravia TV. The picture is still great but it takes forever to turn on, keeps resetting, and Netflix constantly freezes and cuts out.

Sony and their protection plan are a total scam. They sell products that break and won't back up their warranty. Don't buy from them.

Bought WH1000-XM4 headphones in October 2023. Used them at home and around town. By January 2024, the charging quit working. They told me to factory reset and it worked for about a week, then failed again. The retailer arranged for Sony to look at them. Sony sent back word that corrosion damaged the charging port and it's not covered. They offered returning the broken pair or discounting a new one by about 50 percent. The photo they provided as evidence was basically unusable quality. I objected but neither the retailer nor Sony would help. Stay far away from these headphones and buy something reliable instead. Seriously, look up this model and charging corrosion problems online and you'll see hundreds of identical stories. The number of people reporting the same issue is unbelievable.

Got WH1000-XM4 headphones in October 2023. Used them around the house and at stores. By late January 2024, they wouldn't charge. First, they told me to do a factory reset which worked temporarily. A week later, same issue and the reset didn't help. I contacted the store and they had me send them to Sony. Sony came back saying the charging port had corrosion damage and it's not covered under warranty. They offered to take the broken ones back or sell me a new pair at half off. The photo they sent as proof looked like someone let a toddler take it with a greasy potato. I pushed back but both the store and Sony wouldn't budge. Honestly, avoid these headphones at all costs and get something that actually works. Search online for this model and charging corrosion issues to see how many people have the exact same complaint. It's crazy how many stories match.

Been having serious issues with customer service and keep getting hung up on when trying to reach someone. I've spent over three hours on a radio that was purchased as a gift but arrived missing an important part. They wouldn't replace it, saying it's out of warranty. I'm about to go public with this on social media and consumer review sites everywhere. I will not buy from Sony again.

The Sony 65 inch BRAVIA XR X90L is amazing. I chose Full Array over OLED because as a professional photographer, I know that increased brightness typically kills contrast. This 90L is really bright but keeps great contrast. Audio from the TV itself sounds solid, and pairs incredibly well with my Marshall Stanmore II speaker system. I stay away from soundbars since they wear out faster and don't deliver the sound quality of separate speakers.

The Sony 65 inch BRAVIA XR X90L is fantastic. I picked the Full Array model instead of OLED because being a professional photographer, I understand that brightness can wash out contrast. The Sony 90L manages to be bright while keeping contrast intact. TV sound is decent on its own, but really shines when paired with my Marshall Stanmore II speaker. I skip soundbars since they don't hold up well over time compared to standalone speakers, plus they just don't sound as good.