Sony Electronics sells consumer electronics including televisions, gaming controllers, headphones, soundbars, and other audio equipment through its direct-to-consumer website. This page aggregates customer reviews and ratings to help shoppers understand real experiences with Sony's products and customer service.
Sony Electronics Reviews
1.4
22 reviews
What Shoppers Say About Sony Electronics
Created with AI, based on recent reviews
Sony Electronics is rated 1.4 out of 5 by 22 shoppers, with the vast majority of reviews expressing serious dissatisfaction. Reviewers report multiple categories of problems: PlayStation Network account issues where children's usernames were changed without consent and users were charged fees to restore them; warranty claims that were denied despite products failing within expected lifespans (controllers with stick drift after four months, OLED TVs failing within four years); and customer support interactions described as unhelpful or evasive, with some reporting that support staff attempted to sell discount cards rather than address technical issues. Shipping and fulfillment problems were also mentioned, including lost packages and lack of communication from the seller.
The small proportion of five-star reviews suggests a minority of customers have had positive experiences, but the overwhelming pattern of complaints centers on perceived deception in warranty coverage, aggressive or dismissive customer service, and what reviewers characterize as unfair fees and charges. Common themes include difficulty reaching effective support, refusals to repair or replace products within warranty periods, and a sense that the company prioritizes profit over customer resolution.
Customer Reviews (22)
Sorted by: Most recentBrian E.Sep 15, 2023
I've owned about five Sony TVs ranging from 55 to 75 inches and the screens on all of them cracked easily. Their screens are garbage quality and flimsy. They won't offer replacements even though it's a simple fix. This is unacceptable and fraudulent. I will never purchase another Sony product.
Sony Electronics Review FAQ
How is Sony Electronics rated on RetailCoupons.com?
Sony Electronics is rated 1.4 out of 5 based on 22 customer reviews. The rating distribution shows that the majority of reviews are one-star, reflecting significant customer dissatisfaction.
What are customers complaining about most?
Reviewers report three primary complaint categories: PlayStation Network account issues where users were charged fees for username restoration, warranty denials on products that failed within expected lifespans (such as controllers and televisions), and unresponsive or unhelpful customer support that has been described as dismissive or evasive.
Have customers had issues with Sony's warranty?
Yes. Multiple reviewers report that warranty claims were denied despite products failing shortly after purchase and well within warranty periods. Examples include controllers with stick drift after four months and OLED televisions failing after fewer than four years, with customers reporting that Sony refused repair or replacement.
What do customers say about Sony's customer service?
Reviewers describe customer support as largely ineffective, difficult to reach, and occasionally evasive. Several reported that support staff attempted to sell discount cards instead of addressing technical issues, and that escalations and requests for technicians were not properly handled.
Would customers recommend Sony Electronics?
Based on the review data, the overwhelming majority of recent reviews do not recommend the store. The concentration of one-star ratings and the nature of complaints regarding warranty denials, support quality, and billing practices suggest most customers would advise others to exercise caution.