Elixinol sells CBD and hemp-derived wellness products online. This page aggregates RetailCoupons.com customer ratings and reviews to help you understand what shoppers actually experience when ordering from elixinol.com, including feedback on product quality, customer service, and order fulfillment.
Elixinol Reviews
1.9
7 reviews
What Shoppers Say About Elixinol
Created with AI, based on recent reviews
Elixinol shoppers report severe customer service failures as the dominant complaint. Reviewers consistently describe unresponsive support channels, including ignored voicemails and unanswered emails, along with problematic issues like unshipped orders, expired products upon delivery, unwanted auto-shipments that continue after cancellation, and mandatory return shipping fees. One reviewer noted that critical feedback posted to the site was removed. A small group of satisfied customers praise the product effectiveness itself, with one reporting noticeable improvements in mobility and reduced discomfort, and another appreciating the product's suitability for sensitive skin.
The sharp disconnect between product satisfaction and company operations suggests that while some customers value the CBD products, the company's inability to manage customer support, order fulfillment, and returns has created serious trust issues. The pattern of unresponsiveness appears systematic rather than isolated, with multiple reviewers unable to reach the company through multiple contact methods.
Customer Reviews (7)
Sorted by: Most recentAmanda R.Mar 7, 2024
Things used to be solid with this company for a long time, but their customer service has gone completely downhill. You're stuck leaving voicemails for customer support and they just ignore them - happened to me four different times. Auto-shipments keep showing up even after I cancelled. Their return process makes you pay to ship items back, and then they never actually refund your credit card after receiving it. The website's contact form doesn't work properly, and nobody bothers calling you back. How is anyone supposed to actually do business with these people? It feels like there's zero accountability or responsibility. I've lost hundreds of dollars at this point between cancelled orders, bogus charges, and the runaround.
Robert H.Aug 21, 2021
I've noticed a real difference in how I move around and my discomfort level has dropped significantly. I'm able to do more activities before I feel that familiar ache returning, and the relief seems to last longer than before. Definitely ordering again once this bottle is empty!
Michael T.Jan 12, 2021
Stay away from this company. I ordered two bottles of CBD oil in January 2021, and when the package arrived, the expiration date on the bottle was January 2021 as well. They sent me expired product. I've tried reaching them through email multiple times using the account messaging system, with zero response. I left voicemails too and heard nothing back. Eventually my credit card company processed a refund for me since I couldn't get anywhere with them directly. The product ended up in the trash. Someone did call me once claiming they'd follow up, but that never happened. Won't be purchasing from them again. Their website reviews are pretty different from what I read on other platforms, and honestly, it's clear they don't really care. They haven't engaged with customer feedback on other sites in over a year. Do yourself a favor and shop elsewhere.
Jennifer M.Dec 17, 2020
I've been a regular customer of their CBD lip balm and genuinely enjoy using it. The product works well for my sensitive skin, which isn't easy to find. Unfortunately, they recently reformulated it and when I reached out with concerns about my allergies, nobody ever got back to me. I also noticed my critical feedback never appeared on their site, which feels off. On the positive side, shipping is usually really fast - typically 2-3 days for domestic orders when things aren't crazy with holidays or unexpected delays. My main issues are their customer service responsiveness and the lack of openness about changes they make. That's why I'm giving them a middle-of-the-road rating instead of something higher.
Taylor B.Dec 5, 2020
Placed an order in early November and still haven't received it. I've been trying to contact their customer service but can't get through to anyone. Their website isn't clear about how to reach them, and their Facebook messenger support seems like it's not even monitored. I found an email address on their Facebook page but it bounced back. I'm out forty-five dollars and honestly starting to think this whole thing was a scam.
Elixinol Review FAQ
What is Elixinol's overall rating on RetailCoupons.com?
Elixinol is rated 1.9 out of 5 based on 7 customer reviews. The majority of reviews (71 percent) are one-star ratings, while 14 percent are three-star and 14 percent are five-star, with no two-star or four-star reviews.
What do customers praise about Elixinol?
Customers who gave positive ratings report that the products deliver noticeable results, with reviewers noting improvements in mobility, reduced discomfort, and effective relief. Some customers highlight that the products work well for sensitive skin and that results appear to last longer than expected.
What are the most common complaints about Elixinol?
The most frequent complaints involve customer service: unresponsive support staff who ignore voicemails and emails, inability to reach the company through listed contact channels, orders that are not shipped or are significantly delayed, expired products arriving at delivery, auto-shipments continuing after cancellation requests, and mandatory customer-paid return shipping. One reviewer also reported price overcharging concerns.
Do customers recommend shopping at Elixinol?
Based on review volume and ratings, the overwhelming majority do not recommend Elixinol due to customer service breakdowns, despite some positive feedback about product effectiveness. Even satisfied customers with good experiences with the actual products note they cannot communicate with the company about concerns.
How can I write a review of Elixinol on RetailCoupons.com?
You can submit a review on the Elixinol store page by clicking the review submission link. Share your honest experience with the company's products and service. Note that one reviewer reported their critical feedback was not displayed on the company's site, though that is separate from RetailCoupons.com's review policies.
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