Elsevier sells academic and medical textbooks in print and digital formats, including online access codes and learning platforms for students. This page aggregates customer ratings and reviews to help you understand shopper experiences with their products, pricing, shipping, and customer service.
Elsevier Reviews
1.7
24 reviews
What Shoppers Say About Elsevier
Created with AI, based on recent reviews
Elsevier receives predominantly negative feedback from shoppers, with the vast majority citing serious frustrations with pricing, platform usability, and customer support. Reviewers consistently complain about extremely high textbook prices for minimal content updates, unclear inventory and shipping information that leads to unexpected delays, and support staff described as unhelpful or dismissive when issues arise. Access code problems and incomplete digital content delivery are recurring issues that leave students without promised materials.
The small portion of positive reviews praise fast and effective customer support when issues are resolved, though these experiences appear to be exceptions rather than the norm. Overall, shoppers express deep dissatisfaction with the company's business practices and service reliability, with several suggesting alternatives like Amazon offer better value and faster delivery for the same products.
Customer Reviews (24)
Sorted by: Most recentAmanda V.Dec 17, 2022
Really great service. My book showed up within 48 hours in perfect condition! Their support team was fantastic too and helped me fix a silly mistake I made entering my email.
Jennifer W.Dec 17, 2022
Amazing service overall. Got my book in just 2 days and it was in great shape! The support team was super responsive too and quickly fixed the mistake I made with my email address.
Kyle M.Aug 30, 2022
Wouldn't recommend using these guys unless you have to. I've dealt with them for two semesters now and both times it's been really annoying. Their website constantly breaks and throws up errors when I'm trying to do coursework. I accidentally ordered the wrong thing once and their staff said they literally can't do anything about it. They won't let me get in touch with anyone higher up either. If I had other options, I'd use literally anything else.
Michelle R.Jun 23, 2021
Genuinely the worst website experience I've had. Using it is so convoluted it'll drive you crazy. Their customer service is painfully slow and doesn't actually help. You're paying at least $500 and getting absolutely the worst experience possible. Wasted both my time and cash.
Elsevier Review FAQ
What is Elsevier's average rating on RetailCoupons.com?
Elsevier is rated 1.7 out of 5 based on 24 customer reviews. The rating distribution is heavily skewed toward one-star reviews, with 83 percent of ratings at the lowest level.
What do reviewers praise about Elsevier?
A small number of reviewers report positive experiences with Elsevier's customer support team, noting fast response times and helpful resolution of access and technical issues. A few shoppers indicate they received good service overall.
What are the most common complaints about Elsevier?
The primary complaints involve extremely high textbook prices, lack of meaningful content updates between editions, unclear inventory status at checkout, unexpected shipping delays (especially for print-on-demand items), inadequate or unhelpful customer support, and incomplete digital content delivery when purchasing access codes. Reviewers also report that the same textbooks are often available faster and cheaper through competitors like Amazon.
Do shoppers recommend buying from Elsevier?
Based on review feedback, most shoppers explicitly discourage others from purchasing from Elsevier. Only a small minority of reviewers indicate satisfaction with the company. Many suggest exploring alternative sources for textbooks.
How can I write a review for Elsevier on RetailCoupons.com?
You can submit a review by visiting the Elsevier store page and selecting the review submission option. Share your honest experience with pricing, shipping, product quality, digital access, and customer service to help other shoppers make informed decisions.