EntirelyPets is an online pet supplies retailer offering medications, food, and accessories for pets. This RetailCoupons.com review page aggregates shopper experiences and ratings to help you determine whether to shop with them for your pet care needs.
EntirelyPets Reviews
4.1
22 reviews
What Shoppers Say About EntirelyPets
Created with AI, based on recent reviews
EntirelyPets receives polarized reviews, with 22 shoppers rating the store 4.1 out of 5. The majority of five-star reviewers praise the deals available and product quality, noting they return to the store regularly. However, a significant portion of one-star reviews highlight serious operational issues. Common complaints include unexplained order cancellations, unresponsive customer service across multiple channels (email, phone, live chat), shipping delays despite paying for expedited delivery, billing errors resulting in duplicate charges, and a poorly designed website that prevents customers from managing accounts or cancellations online. For customers relying on prescription pet medications, the experience has been particularly problematic, with the store repeatedly contacting veterinarians for reapprovals despite pre-approved refills on file.
The stark divide in ratings suggests customers either have smooth transactions with good pricing or encounter significant frustration with order management and support. Recurring issues include difficulty reaching the company to resolve problems, forced phone-based cancellation requirements, and inconsistency in order fulfillment. Negative reviewers express they would not recommend the store, while positive reviewers appreciate the cost savings but some note frequent stock unavailability.
Customer Reviews (22)
Sorted by: Most recentDaniel G.Aug 26, 2022
I saw the negative reviews and was worried, but I called first and the rep confirmed the item was in stock and would ship that same day. I placed my order and it did ship the same day. Great pricing with no tax either. Will definitely order again. Pro tip: call ahead to verify items are in stock so you don't get disappointed.
Jonathan B.May 4, 2022
Would prefer all items shipped together in one box, or at minimum get an email notification if the order gets split due to item availability.
Robert N.May 17, 2021
Fast and reliable every single time! My order went out just two days after I purchased it, and I got tracking info right away. Really appreciate the communication!
David R.Oct 1, 2018
The L-lysine cat treats have been working great for my cat's eye issues and sneezing. I plan to keep ordering this product from EntirelyPets.
EntirelyPets Review FAQ
How is EntirelyPets' rating calculated?
The 4.1 out of 5 star rating is an average of all 22 reviews submitted by customers who have purchased from EntirelyPets. The rating distribution shows that 77 percent of reviews are five stars while 23 percent are one star, with no middle-range ratings recorded.
What do shoppers praise most about EntirelyPets?
Five-star reviewers consistently mention excellent deals and competitive pricing on pet supplies. Customers also note satisfaction with product quality and report returning to shop multiple times at the store.
What are the main complaints about EntirelyPets?
The most frequent complaints involve poor customer service responsiveness (no replies to emails, voicemails, or live chat), unexplained order cancellations, shipping delays despite paying for expedited options, billing errors including duplicate charges, and a website that lacks account management features. Customers using the service for prescription medications report particular frustration with repeated vet contact requests despite pre-approved refills.
Do shoppers recommend EntirelyPets?
Recommendations are mixed and depend heavily on individual experiences. Five-star reviewers suggest checking out the store for pet supplies. However, one-star reviewers explicitly state they would not recommend EntirelyPets and warn others against using the company, particularly for prescription medications or auto-renewal subscriptions.
What operational issues should I know about before ordering?
Customers report that cancellations can only be made by phone (not online), stock availability is frequently limited despite items showing as in stock on the website, and order processing has resulted in unexpected duplicate shipments and charges. Communication from the company is difficult to reach across all channels. If relying on prescription refills, expect potential delays and repeated approval requests.
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