Esther Australia sells clothing and knit garments through esther.com.au. This page aggregates customer reviews and ratings to help you understand shoppers' real experiences with the store, from product quality to shipping and returns policies.
Esther Australia Reviews
1.3
12 reviews
What Shoppers Say About Esther Australia
Created with AI, based on recent reviews
Esther Australia has received overwhelmingly negative feedback from shoppers, with 1.3 out of 5 based on 12 reviews. The most consistent complaints center on poor garment quality, including cheap materials, bad stitching, color mismatches between product photos and actual items, and unpleasant odors that persist after washing. Shoppers also report serious policy and service issues: refunds are not offered (only store credit), return shipping charges are applied, international returns are expensive and problematic, customer service is unresponsive to inquiries, and delivery times are extremely long with orders taking months to arrive. Several reviewers allege that product photos are misleading or stolen from other brands.
A small minority of shoppers gave positive ratings, but the overwhelming majority of reviews describe Esther Australia as an unreliable retailer with fundamental problems in product quality, customer service responsiveness, and order fulfillment. Shoppers report feeling misled by product presentation and frustrated by refund policies that leave them with unwearable merchandise and no recourse.
Customer Reviews (12)
Sorted by: Most recentPatricia H.Sep 3, 2024
Don't Buy Received dresses covered in stains and when I requested a refund, the seller blamed me. Two separate customers complaining about stained dresses isn't coincidence, it's a storage and handling problem on their end. The refund policy looks fine on paper but actually trying to get one is a nightmare. I'm escalating this to consumer protection authorities.
Esther Australia Review FAQ
How is Esther Australia's rating calculated?
The 1.3 out of 5 star rating is the average of all customer reviews submitted to RetailCoupons.com. The rating distribution shows that 12 shoppers have reviewed the store.
What is the most common complaint about Esther Australia?
The most frequent issue reported is poor garment quality, including cheap construction, inadequate stitching, inaccurate colors compared to online photos, and persistent odors. Shoppers also commonly complain that refunds are not available, only store credit, and that return shipping costs are charged to customers.
Are there any positive reviews of Esther Australia?
A very small percentage of reviews (8 percent) gave positive ratings. However, the vast majority of detailed feedback is negative, with shoppers expressing serious concerns about product quality, customer service responsiveness, and fulfillment timelines.
Do shoppers recommend Esther Australia?
Based on available reviews, the overwhelming majority of shoppers do not recommend shopping at Esther Australia. Common advice in reviews is to avoid the store entirely, with shoppers warning others about quality issues, misleading product photos, and unresponsive customer service.
How do I write a review of Esther Australia?
Shoppers can submit reviews on RetailCoupons.com based on their own purchase and experience with the store. Reviews should reflect your honest assessment of product quality, shipping, customer service, and overall satisfaction. Your feedback helps other consumers make informed purchasing decisions.
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