Ethan Allen Reviews

Absolutely terrible customer service, poor quality oversight, and nobody taking responsibility. We've been shopping with Ethan Allen for a long time and have spent a lot of money on furniture over the years. This isn't just one purchase, we've really invested in the brand. But apparently our loyalty means nothing to them. We bought a dresser that developed a visible blemish on top shortly after arrival. It was clearly a defect in the finish. An inspector came to our house and instead of standing behind their product, they blamed us. A finish doesn't just fail on its own from normal use. We take good care of our furniture. We ended up agreeing to buy a replacement top on our own dime just to try to close this out. That was back in November. We're now in February. We've called multiple times following up and nobody has returned a single call. We still haven't received the replacement top we already paid for. This goes way beyond customer service problems. It's a breakdown across the board in quality control, accountability, and basic professionalism. They market themselves as a premium furniture company but premium companies don't take your money and disappear.

We purchased most of our furniture from Ethan Allen two decades ago when we first got our place in Connecticut. Our wood pieces are still holding up beautifully. We actually had our Avery chair and ottoman reupholstered because they were in such great condition. After 20 years, our Cameron sofa needed replacing since the color had faded, so we bought a Spencer Roll-arm model in two sizes and we absolutely love it. The new pieces really refreshed our great room. We worked with a wonderful designer who helped us choose the exact fabric and color, and even customized the cushions the way we wanted them. The craftsmanship on our sofa is excellent. I'm really happy with how firm the cushions are and the way they're set up. This is a high-end company and the quality absolutely justifies the price. Don't hesitate to invest in quality furniture because you really won't be let down. Thanks so much to the entire team!

Ethan Allen refuses to stand behind their incredibly limited warranty. I purchased two high-end leather chairs roughly two years back for my living room. The leather on the sides and back of both chairs faded dramatically. Now I either need to replace them completely or get them reupholstered at significant cost. I took one to a skilled upholsterer who specializes in European leather goods, and he explained that the leather was extremely prone to fading and staining. He said I never should have bought them in the first place. I'm devastated about this since I spent over five thousand dollars on the pair, and obviously Ethan Allen couldn't care less. They only care about making the sale and moving on to the next customer. The furniture doesn't hold up and the company is untrustworthy. It's really disappointing.

The Ethan Allen location near me in Texas has some serious personnel issues that need addressing. The salesman we worked with was nice, knowledgeable, and patient, but had basically zero authority outside of writing up orders. He told us four to six weeks. It took over ninety days to get all the products delivered. We were told we could return things if we didn't like them, but when I tried to cancel just one item that was less than ten percent of our total order, the manager shut it down completely. This manager was extremely unprofessional and refused to let me cancel even though they'd blown past the delivery window we agreed to. There are plenty of other companies like online retailers that deliver fast with equal or better quality and way more selection. I've been a customer at this location for two decades, but my family is done. The way corporate is running things suggests they're struggling to stay afloat. I don't think we were being unreasonable. We just wanted to cancel one piece that hadn't shown up after nine months.

I've spent the better part of the last year trying to get Ethan Allen to do something about six dining room chairs that showed up in the wrong finish. Each chair was eight hundred dollars. Their answer was to refinish them. After refinishing, they're still brown when they should be grey, and the refinishing job looks terrible with the original color showing through in lots of spots. My entire order totaled over fifty thousand dollars. This is completely different from the company your parents and grandparents knew.

I've had problems with my kitchen table top for a while now. The paint started chipping within a year after I bought it. At first, I got really disappointing responses about the warranty and what they could do. Today Alicia from the local store called to let me know they're replacing the entire tabletop at no extra cost. This is exactly the kind of service you should get from a furniture company with Ethan Allen's reputation. Major props to Alicia for making this right. Judy Brown

The furniture lasted only sixteen months before the color started changing. I bought two expensive sofas and after a year and a half the leather began fading badly. They said no to replacing the cushions. Now I'm out sixteen thousand dollars. Save your money and shop somewhere else. The company doesn't care about standing behind what they sell.

I was looking for a new dining room table and wanted something really well made that would last me a very long time. I've gotten a few Ethan Allen pieces over the years and they've been great. I went with the Livingston model since I understood it was made to order and would take some time. A couple months later, it showed up with no issues. The next day I noticed some lighter spots in the tabletop veneer. It wasn't terrible so I figured maybe I was just being picky. About a week later I saw what looked like scratches on top. That was weird since we hadn't even used the table yet. Looking closer, I realized those weren't scratches at all. The veneer was actually cracking from underneath. I called Ethan Allen and they responded quickly, asked for pictures which I sent, and said they'd either send someone to look or just replace the top. Then they told me it looked like water damage. But we haven't had any flooding, roof leaks, or even put anything wet or hot on the table. We hadn't even used it because the cracks in the veneer kept spreading. The wood had a visible break along the edge and that was clearly causing the problem.

A couple weeks ago I had delivery done and it was the same team that had been to my house a few months before. The driver had a really strong marijuana smell coming off him both times. My wife was home the first time, but the second visit I was there and noticed it clearly myself. I didn't catch his name and the truck didn't have any markings, but I did get the license plate number. I'm planning to file a report about this situation as well.

We spent forty-six hundred dollars on a sofa bed that fell apart after we used it just three times. There's no warranty coverage at all. When something broke, they wanted three hundred dollars to swap out the inner mattress, and naturally that replacement doesn't come with any warranty either. The overall quality just isn't there for the price.