EVE LOM sells luxury skincare and beauty products. This page shows ratings and reviews from RetailCoupons.com shoppers who have purchased from evelom.com. Read what customers say about product quality, shipping, returns, and customer service before you buy.
EVE LOM Reviews
1.0
14 reviews
What Shoppers Say About EVE LOM
Created with AI, based on recent reviews
EVE LOM is rated 1.0 out of 5 by 14 shoppers, with all reviews expressing serious dissatisfaction. The dominant complaint across reviews is complete unresponsiveness from customer service: shoppers report sending multiple emails, social media messages, and support requests over days or weeks with no replies, no phone support option, and only automated responses. Issues include missing items from orders, wrong items received, orders stuck in preparation status, returns not being processed despite the stated 14-day policy, and requests to match sale prices being denied. One long-time customer notes that product quality has declined noticeably since a 2021 ownership change.
Shoppers express frustration not only with unresolved order and product problems but specifically with the inability to reach anyone who can help. The lack of accessible customer support channels (no phone number, unresponsive email and social media) prevents customers from resolving disputes, leading several reviewers to pursue credit card chargebacks and trading standards complaints. One reviewer noted being relieved they could not contact the company after seeing patterns of non-arrival and damaged products in other reviews.
Customer Reviews (14)
Sorted by: Most recentMarcus B.Dec 15, 2023
Absolutely no service at all. I'm wondering if their entire customer service department got fired because there's no other explanation for getting zero responses after sending multiple emails. I paid for my order but the products were never shipped, and I haven't heard back from their ghost customer service team. Clearly they don't care at all, because why would they? They get to take people's money and never actually send them anything. This might be the biggest brand name scam out there. Total rubbish.
Michelle T.Dec 8, 2023
I wish I could give zero stars because they absolutely don't deserve even one. After being a loyal customer for two decades, I'm done with their awful and dismissive customer service. I bought an expensive moisturizer and the gold lid broke immediately, so now the $86 cream spills all over my face and hands every single time I apply it. Eve Lom basically ignored me and never even bothered to respond. I'm never buying from them again and I'm telling everyone I know about this experience. It's shocking they can't even show basic respect to customers.
Jessica L.Jul 9, 2023
I have to agree with other one star reviews about the customer service problems. The products themselves are really good but they're pricey, so you'd think you'd get great customer service when issues come up. Unfortunately I was let down by how they handled my concerns.
Laura P.Jan 14, 2022
This has been the absolute worst customer service experience I've ever had. I paid for a product that never arrived and they wouldn't give me a refund. I ordered a face cleanser for over $50 as a Christmas gift for my mother in late November. When I didn't get shipping updates, I reached out to their support team in early December to ask what was happening. They couldn't help me investigate, so I had to figure it out myself. I called Royal Mail and Poste Italiane and discovered that customs in Italy had stopped my package because Eve Lom failed to complete the proper paperwork. I had to fill out and submit extensive documentation to try to get my parcel released. For almost two months I've been trying to get help from Eve Lom customer service and they've been absolutely incompetent and useless. I asked if they'd at least refund me after everything I've been through. They said they needed to receive the package back at their warehouse first. How is that even possible when it's stuck in customs?! This is really disappointing from a major beauty brand.
EVE LOM Review FAQ
What is EVE LOM's average rating?
EVE LOM is rated 1.0 out of 5 based on 14 customer reviews on RetailCoupons.com.
What do shoppers praise about EVE LOM?
Based on the reviews submitted, shoppers have not highlighted positive attributes. One long-time customer mentioned using the brand since 2001, suggesting it had been satisfactory historically, but notes significant quality decline after recent ownership changes.
What are the most common complaints about EVE LOM?
The overwhelming complaint is non-responsive customer service. Reviewers report sending multiple emails and social media messages with no replies, no accessible phone support, and only automated responses. Additional issues include missing items from orders, wrong items received, and orders not being shipped despite weeks of waiting. Customers also report difficulty obtaining returns or price adjustments despite advertised policies.
Do shoppers recommend EVE LOM?
No. All reviews are one-star ratings. Shoppers advise caution and recommend filing complaints with payment processors and trading standards if issues occur, rather than recommending the store.
How can I write a review of EVE LOM on RetailCoupons.com?
Share your experience with other shoppers by submitting a review on this page. Your feedback helps the community make informed decisions about where to shop. Reviews should be based on your actual purchase experience.