Farmacy Beauty Reviews

I'll give credit where it's due, their actual products are pretty nice. That said, the customer service and the way they handle things leave a lot to be desired. Getting bounced between departments without getting anything resolved really says something about how a company operates and where it's headed.

Would absolutely give zero stars if possible. Ordered a product in mid-October and it arrived at a distribution center in late October. Then it got to another facility in the Midwest and just... stopped. Been sitting there for weeks even though I live close by. Contacted them about a refund since I never got what I paid for, but they only offered a replacement or store credit. That didn't work for me since this wasn't my fault. Thought I'd never shop with them again, but they eventually processed the refund. Still, the whole experience was unacceptable.

They changed the formula on their signature cleansing balms, the very products that made them famous. That's just wrong. What's worse is they don't show negative reviews on their website, which feels dishonest to me. I'm done with them. The one product I absolutely swore by for years is different now and it's irritating my skin.

Sent emails multiple times throughout late May about something missing from my order. No response at all. Today's the end of the month and still crickets. There's no phone number available either, which makes everything worse.

The items themselves are solid, no complaints there. But their customer service is a real letdown. Email is your only option to reach them, and honestly it's a nightmare, frustrating, takes forever, and moves at a snail's pace.

The actual product is solid, but the customer service experience is awful. Email-only communication and don't expect timely replies. I'm not ordering directly from them anymore after this.

Really happy with these products, especially their lightweight moisturizers and nighttime serums. Shipping arrived quickly and I love their rewards program with all the points you can earn.

Started using Farmacy six months back through another retailer and loved what I got. When I saw a deal online, I made purchases. Spent quite a bit total across both places. Most things worked great, but one moisturizer and mask combo caused a reaction bad enough that I needed to see a dermatologist. I wrote honest reviews on their site, including a two-star one about that specific product. The positive reviews showed up right away, but the critical one never did. Tried submitting again with the same product name and same problem, and again it didn't appear. They did email offering a small refund, but that wasn't the point. I just wanted my honest experience visible like everyone else's.

Terrible customer service, seriously, avoid ordering straight from them. When I needed to return something, they wouldn't process a refund and wouldn't respond to my emails. I tried messaging through social media and got a response where they asked for my order info, but then they ghosted me. Basically paid money to get breakouts and dealt with zero support.

When I got a shipment with damaged items, they didn't help at all. I had already thrown everything out before getting a response, so I couldn't prove it with pictures.