Faxon Firearms specializes in firearm parts, barrels, and related components for AR platforms and other firearms. This page aggregates customer ratings and reviews from shoppers who have purchased from Faxon, offering insight into product quality and customer service experiences.
Faxon Firearms Reviews
2.0
4 reviews
What Shoppers Say About Faxon Firearms
Created with AI, based on recent reviews
Faxon Firearms receives heavily polarized feedback, with three out of four recent reviews rating the company at one star. The primary complaint centers on customer service responsiveness: multiple shoppers report being unable to reach the company via phone or email when attempting to resolve issues with defective products, including a barrel with peeling coating, a malfunctioning firearm, and parts that arrived with manufacturing defects. One reviewer praised the company for eventually delivering on a resolution despite slow initial response times, attributing the delays to Faxon being a smaller operation.
Quality control concerns also emerge across reviews, with customers reporting coating defects, rough burrs on components, and functionality issues with firearms that failed to operate even after extensive troubleshooting. The limited positive feedback suggests that when Faxon does engage with customers, they may be willing to help, but the lack of responsive communication across multiple complaints represents a significant barrier to customer satisfaction.
Customer Reviews (4)
Sorted by: Most recentBrandon S.Feb 6, 2026
I'm in the firearms business myself, building and trading AR platforms regularly. Bought a good amount of parts from Faxon for a major build I was working on. Needed to return a part that was 63 dollars and tried getting in touch about it, but they never answered calls or emails even though I used the contact info straight from their site, which they claim is current. They definitely received the returned item but the refund never came through and they won't communicate about it. This company isn't worth your time or money.
Chris M.Apr 23, 2025
Ordered a barrel from them and the initial transaction went smoothly enough, but when it showed up the fit wasn't quite what I was looking for. I reached out to see what could be done and waited a couple days for a response. Turns out they're actually a smaller operation, which explains the slower replies, but they really came through for me anyway. They fixed the problem completely and went the extra mile to make things right. Definitely converted me into a repeat customer.
Jason K.Apr 14, 2023
Picked up a Glock barrel that cost almost 200 bucks and the coating started peeling right away. Haven't even fired it once and the paint's already coming off in chips. Plus the thread protector showed up with rough burrs on the threads, totally unusable. Can't get anyone from the company to respond about these problems. Won't be ordering from Faxon ever again and I'm not recommending them to anyone either.
Mark T.Jun 5, 2022
This company was a nightmare to deal with. I ordered an FX5500 and after finally getting a chance to use it, the thing just won't work. All I get is clicking sounds, no firing at all. Tested with 4 different types of ammo, cleaned it thoroughly, tried everything else I could think of, nothing worked. Pretty sure the firing pin or bolt carrier group is defective but good luck getting help from Faxon because they're impossible to reach. Phone calls go nowhere, voicemails never get returned, I submitted multiple support tickets that got ignored, the contact form on their website doesn't work, and forget about email responses. I've tried reaching out 5 different ways over more than 2 weeks straight and haven't heard a single word back. Stay away from this outfit. They sell inferior products and offer zero customer service. I'm furious about spending money on this AR-15. Do yourself a favor and shop somewhere else because Faxon doesn't care once they have your money.
Faxon Firearms Review FAQ
How is Faxon Firearms rated on RetailCoupons.com?
Faxon Firearms is rated 2.0 out of 5 based on 4 customer reviews. The rating distribution shows significant polarization, with the majority of recent reviews at one star and a smaller number at five stars.
What are the most common complaints about Faxon Firearms?
The most frequent complaint involves difficulty reaching customer service through listed phone numbers and email addresses. Additional concerns include product quality issues such as coating defects, manufacturing burrs, and functionality problems with firearms and components.
Do customers recommend ordering from Faxon Firearms?
Based on recent reviews, recommendations are mixed. Most reviewers expressed dissatisfaction, primarily due to unresponsive customer service when issues arose. One customer noted positive resolution after persistence, but acknowledged slow communication response times.
What should I do if I receive a defective product from Faxon Firearms?
Multiple reviewers reported difficulty contacting Faxon through their website's listed contact information. If you receive a defective product, attempt to reach them via the contact methods on their website, though be aware that response times may be slow based on customer feedback.
How can I share my Faxon Firearms experience on RetailCoupons.com?
RetailCoupons.com welcomes reviews from customers who have purchased from Faxon Firearms. Share your rating and detailed account of your experience to help other shoppers make informed decisions. Your feedback on product quality, shipping, customer service, and overall satisfaction is valuable to the community.