Google Reviews

When I first joined almost 2 years ago it was really solid. I switched because they used T-Mobile, US Cellular and Sprint towers so I got great coverage everywhere. Now they only use T-Mobile, and since I'm in a rural area, I basically have no service anywhere. They don't do roaming so if I'm not on a T-Mobile tower I'm out of luck. Their support is the worst in the entire industry. When I first mentioned not having service, instead of just telling me they dropped the other carriers, they literally told me to drive out to a dead zone and call them back so they could troubleshoot. Are you serious?

Been using this service for 2 years and the coverage is okay honestly better than some competitors. But their customer service is a complete joke and that's the main reason I'm switching to Verizon. For a company worth billions you'd think they'd do better. Even Straight Talk has better support than this.

They're straight up ripping people off with their service. Activated on April 7th for both my wife and me. It says we have 16 days left but is also saying we need to pay for 2 weeks up front to use what we already paid for. They never told us at signup that you have to prepay to keep using the service you already own. This should be against the law! I'm really upset about this. This needs to get fixed or there will be a lawsuit!

The service is terrible in my area. I'm paying nearly $100 per month and I get slow speeds and tons of buffering. What a ripoff.

This service deserves zero stars. I talked to them before switching my number over. They promised me zero downtime, but then I could call out but not get calls coming in. When I called them back they said just wait about a day. Lost hours on the phone with them unable to receive incoming calls, so I ditched them and walked into the local Boost store. Boost had my phone number up and running in under 10 minutes, and it costs less too.

None of what they advertised was actually true. There's no hotspot unless you're connected to WiFi, and WiFi itself isn't a hotspot. I couldn't make calls, get calls, or send texts in tons of areas unless I had WiFi.

Would give zero stars if I could. This company is seriously fraudulent and their support team is next to useless. One person tells me one thing and the next person says something totally different. You never get the same person so they all just hope you pay charges you shouldn't have. I stopped using them over a year ago and they secretly turned the service back on. I don't even have their SIM in my phone and haven't used that number in ages, but they charged me over $106 for services they supposedly provided. Nobody knows what happened, all they give are generic responses, completely unhelpful. Nobody can explain how they gave me service without their SIM card in my phone and without me using the number. A company worth trillions squeezing money out of old customers is wild but not shocking. Do yourself a favor and never go with them.

Switched from T-Mobile and this is garbage. No phone support, only email. Got to France and had no data or cell service without WiFi. First day was a wash on the phone trying to figure it out. Still nothing and I keep getting disconnected. They say someone will call me back but nobody does. And support reps have zero clue what they're doing, can't connect me to tech support. They said an engineer would email me. Still waiting. The best part is I spent hours on the phone over WiFi and got billed for it. Save yourself and stick with whatever service you have now.

Getting out of a free trial is basically impossible. I searched for WiFi providers and this came up. Once I logged in and handed over all my info I realized it was actually a cell phone service. That's not what I need. I called right away like 20 minutes after starting anything. The rep kept going in circles and couldn't help because I'm not super tech savvy. She kept talking over me, said something like yes sir have a good day and just hung up while I was still explaining my situation. I would tell anyone to stay away from anything Google makes. I've got a 10+ year email account that I don't think I can move to something else now.

Switched over for a trip outside the country using my Samsung S20 with a brand new number. The international plans from my old carrier were crazy expensive. We ran into some issues getting the phone set up initially, but that ended up being because of the remote location we were in. What makes this company stand out from my old carrier is that you can actually call someone and get real help. The service across Scotland, Orkney, and Shetland was amazing. No issues at all. Adding their service for just one month was really smooth. Thinking about moving all 3 of our phones over. I have zero connection to anyone who works there, this is just my genuine experience.