FOREO Reviews

Multiple people from the support team including a senior staff member and live chat support were incredibly helpful with getting my claim processed. The whole thing was handled really efficiently and without any delays. I've always loved the products, but now I have even more respect for this company because of how well they treat customers. This was hands down the best support experience I've had. The team here is truly exceptional.

The help I got with my claim from the team was outstanding. Multiple representatives including a senior staff member and someone from live chat went out of their way to assist me. My entire claim was handled really quickly and smoothly. I've always been a fan of the brand, but this experience has made me trust them even more. The way they treat their customers is the best I've seen. Foreo is really lucky to have such a great team.

I got a small electric shock when using my device, which the support team said wasn't something that should happen. Since I was covered under warranty, I contacted them and was paired with a very responsive and knowledgeable representative. This person made it really easy to understand what steps I needed to take for my claim and stayed in touch throughout. After submitting my documentation and photos, everything was approved. I'm now waiting for my replacement to arrive. I'm really happy with how the whole process went and hope they maintain this quality of support going forward. Thanks so much!

When I used my device, I experienced what felt like a small electric shock, which seemed unusual. Since my warranty was still active, I reached out to the support team and was assisted by an incredibly helpful representative. This person was efficient and walked me through exactly what I needed to do for my claim. The back-and-forth communication was really smooth. Once I submitted the required paperwork and images, my claim got approved right away and I'm waiting on my replacement unit. I'm really satisfied with how everything was handled and hope they keep delivering this level of support. Thanks again for taking care of me!

The customer service I got was seriously impressive. The representative assigned to my case was unbelievably kind and helpful the whole way through. They broke everything down clearly so I actually understood what was happening at each stage. Even when things got a bit tricky, they stayed calm and professional throughout. I'm really grateful for how patient and supportive they were, it turned the whole experience into something that actually felt easy. Top notch service all the way!

My shipment didn't arrive when it was supposed to, which stressed me out. I tried tracking it with the shipping company but that didn't help. So I contacted Foreo directly. I got a response almost right away, and first thing Monday morning someone from their team emailed me saying they'd look into it, and my package showed up at my place that same afternoon. They were super responsive and fixed my problem fast. The delivery company still needs to get their act together, but Foreo really came through.

My Foreo device developed a problem recently, so I contacted their support team. The representative who helped me was fantastic and made the whole thing painless. From start to finish, they were considerate, professional, and truly went the extra mile. They walked me through everything step by step, got back to me quickly, and made getting a replacement super easy. It's honestly unusual to find customer service this good, and they really turned what could have been a headache into something positive. I really appreciate all the help!