Frog Hollow Farm is a specialty produce farm and retailer that ships organic fruits and prepared food items. This RetailCoupons.com review page aggregates shopper feedback on product quality, delivery condition, ripeness, customer service, and overall value to help you decide whether to order.
Frog Hollow Farm Reviews
What Shoppers Say About Frog Hollow Farm
Frog Hollow Farm receives sharply divided reviews, with shoppers expressing serious concerns about product quality and ripeness. The most common complaints center on unripe fruit that fails to ripen properly even after extended periods, mismatches between advertised and delivered items (such as promised oranges arriving as persimmons or pomegranates instead), and fruit arriving with visible damage like bruising and brown spots. Customers also report dissatisfaction with the refund policy, noting that the farm offers gift certificates rather than refunds for unripe or damaged fruit, and some find pricing significantly high relative to comparable retail alternatives. A smaller segment of satisfied reviewers praise the farm's organic quality and customer service, though these positive experiences represent a minority of the feedback received.
The farm operates as a specialty produce retailer offering organic fruits and prepared items like pumpkin pie. While some customers appreciate the quality of ripe fruit and the company's responsiveness when contacted, the pattern of delivery issues, ripeness problems, and pricing concerns suggests that inconsistency is a defining challenge. Prospective buyers should weigh the premium pricing and documented quality control issues against the occasional positive experiences reported by other shoppers.
Customer Reviews (10)
Sorted by: Most recentMy order was supposed to include a mixed fruit basket with apples and oranges based on what the pictures showed. The confirmation email also displayed apples and oranges in the photos. When it arrived, we got apples, persimmons, and one pomegranate instead. No oranges at all! I called to ask about this, and they mentioned something about seasonal availability. Unfortunately, that information wasn't clear or easy to find on the website at first glance. You have to dig through the FAQ section to see it. I think this needs to be displayed more prominently when you're browsing fruit gift options. The apples were decent, but neither my wife nor I really enjoy persimmons or pomegranate.
The peaches looked great when they arrived and tasted delicious right away, but something seemed off about the shelf life. After twelve days, I only had one peach left and while it still appeared decent, it had a spot about the size of a dime starting to brown. From my own experience growing peaches, they typically begin deteriorating within two to three days, maybe five at most. These peaches stayed fresh way longer than they should have, almost like they were processed in some way rather than truly fresh.
These folks are fantastic! Their customer service is truly top notch, and the quality of their organic fruit is hard to beat.
I sent what I thought would be a wonderful birthday present to someone I care about. The fruit box that showed up was mostly filled with fruit that hadn't ripened. Even after waiting ten days, none of it ripened properly. I was really let down by the whole experience. To make matters worse, they won't issue refunds if the fruit arrives unripe and not ready to eat.
Last year I ordered their Cali red peaches and they arrived in rough shape with bruising and large brown spots going deep into the fruit. When I complained, they offered me a gift certificate instead of my money back. I decided to use it to buy ten pounds of their Cara Cara oranges, which should've been perfect timing for the season. These oranges turned out to be dry and sour with barely any juice and not sweet at all. Honestly, they're pretty hard to eat. What a letdown. I won't be ordering from them again.
Their pumpkin pie is way overpriced! The pie itself was just okay at best, and with shipping costs it came out to $96. You can grab a pie from Frishes for $13 that tastes way better. For what they charge, you could buy six quality pies elsewhere. Save your cash and skip it.
Back in twenty twenty two I ordered peaches that ended up being out of stock. They put the order on backorder and I waited nearly a year before getting them in June of twenty twenty three. I spent about $150 for roughly thirty peaches, working out to around $5 per peach. I was okay with that price for truly fresh quality fruit, but I was really disappointed. They were tiny and wrinkly and basically inedible. The flavor was awful, honestly like something you'd find discarded at a grocery store. If someone had blindfolded me, I never would've guessed it was peach. It had a freezer burned taste to it. Seems like they picked them too early and froze them. I checked with another California orchard who said their peaches weren't ready and wouldn't be until late July, which makes me wonder about timing. I also ordered passionfruit back in twenty twenty two that showed up covered in mildew. They said they'd replace them but I never received a second shipment and nobody followed up. I would've stopped ordering after that, but the backorder peaches took so long I forgot about them. Ended up feeding them to my chickens.
I'm done with this company for good. Check out what people are saying online about their products and service. The fruit quality is poor, customer service is lacking, and good luck trying to cancel a subscription. It's pretty shocking they're still operating. This is a business I just don't trust.
I purchased cherries, peaches, and pears. Pricing is pretty high, but the quality was solid and everything tasted fresh. I passed them along as a gift and the person who received it said they really enjoyed them.
The selection is great and the website is really user friendly. I grabbed avocados, citrus, and their olive oil brownies (seriously amazing) and everything came in fresh and nicely packaged. Had them send orders to two different addresses on the East Coast and they handled it perfectly both times. You can tell they know what they're doing. The site layout is intuitive, ordering is straightforward, and shipping notifications arrive on schedule. Would definitely recommend to anyone.