Garrett Popcorn Shops is a popcorn retailer offering gourmet popcorn flavors available for online ordering and in physical locations. This page features customer reviews and ratings to help you understand shoppers' experiences with product quality, customer service, and value. Read what buyers have to say before placing your order.
Garrett Popcorn Shops Reviews
2.8
5 reviews
What Shoppers Say About Garrett Popcorn Shops
Created with AI, based on recent reviews
Garrett Popcorn Shops receives mixed reviews, with shoppers praising the caramel popcorn flavor and highlighting instances where customer service has recovered from order errors by sending replacement products at no charge. However, significant concerns emerge around product quality and transparency. Multiple reviewers report stale popcorn, particularly when purchased at airport locations, and complain that ingredient information (including synthetic dyes like Yellow #5 and #6) is not readily available on the website, requiring customers to call for details. Price is another recurring complaint, with shoppers arguing that Garrett's popcorn does not justify its premium cost compared to grocery store alternatives.
Customer service experiences are inconsistent. While some reviewers note positive resolutions after initial problems, others report that support was unhelpful and offered workarounds (like gift cards) that proved useless for customers without nearby shop locations. The lack of ingredient transparency and concerns about product freshness at certain retail locations represent the most significant pain points for dissatisfied shoppers.
Customer Reviews (5)
Sorted by: Most recentDavid P.Feb 6, 2026
Grabbed some at the airport and it was pretty hit or miss. The popcorn tasted stale and didn't have much flavor. Phone support wasn't helpful either. When I asked about getting my money back, they offered me a gift card instead. Problem is there aren't any shops in my area, so that didn't help at all.
Rachel M.Sep 30, 2025
UPDATE: Changed my mind! Garrett came through and made things right. They contacted me about the mix-up and sent me the correct flavor at no extra charge. Now that's how you keep people coming back. Original: I ordered online and got the wrong tin delivered to me. Placed an order for smoky BBQ and regular cheese flavors but opened the box to find pumpkin spice mixed in with cheese instead. Same day I reached out through their website with photos of what arrived, asking for either a refund, the right order, or some solution. Nothing. Never heard back. The popcorn itself is great when it's actually what you're paying for. At that price point, getting the correct order shouldn't be too much to ask. Check out other customer feedback online and you'll see this happens a lot. I was pretty sure that would be my last purchase from them.
Patricia L.Jun 23, 2025
I've been buying from Garrett for years until I tried their Smoked BBQ flavor. They call it real cheese but don't tell you online that it's packed with Yellow #5 and #6 synthetic dyes. My hands got stained so badly I had to scrub them with a brush. The ingredient list isn't even on the website, you have to call to find out what's really in it. When I complained, they suggested eating it with chopsticks to avoid the staining. That's not a solution. When I asked for my money back, they wanted me to send pictures of my stained hands and uneaten popcorn as proof. For what you're paying, the lack of transparency and the way they handled my complaint is unacceptable. If you want actual quality ingredients and honest marketing, keep looking.
Kevin B.Feb 21, 2023
Their caramel popcorn is fantastic, but ordering the cheddar flavor was definitely not the move. Still, you gotta respect how long they've been around.
Garrett Popcorn Shops Review FAQ
What is the overall rating for Garrett Popcorn Shops?
Garrett Popcorn Shops is rated 2.8 out of 5 based on 5 customer reviews on RetailCoupons.com. The rating distribution shows mixed feedback, with equal numbers of one-star and five-star reviews.
What do customers praise most about Garrett Popcorn Shops?
Shoppers consistently highlight the caramel popcorn flavor as fantastic. Customers also note instances where the company's customer service team has made things right after order mix-ups, including replacing incorrect orders at no extra charge.
What are the main complaints shoppers mention?
Common complaints include stale popcorn (especially from airport locations), lack of ingredient transparency on the website, high prices relative to grocery store alternatives, and inconsistent customer service. One reviewer raised concerns about synthetic food dyes not being disclosed online.
Is ingredient information available before purchasing?
According to reviews, ingredient lists are not readily displayed on the website. Customers report having to call customer service directly to learn about ingredients, including artificial dyes used in certain flavors.
Do shoppers recommend ordering from Garrett Popcorn Shops?
Opinions are divided. Those who enjoy the caramel flavor and value the company's long history tend to recommend it. However, customers concerned about pricing, product quality, freshness, and ingredient transparency express skepticism about whether Garrett's popcorn offers better value than mass-market alternatives.