London Gatwick Airport is one of the UK's major international aviation hubs, offering passenger services, ground transportation, dining, retail, and facilities. This page aggregates shopper reviews to help travelers understand what to expect from their Gatwick experience, including praise for staff assistance and feedback on common operational challenges.
London Gatwick Airport Reviews
3.9
16 reviews
What Shoppers Say About London Gatwick Airport
Created with AI, based on recent reviews
Shoppers give London Gatwick Airport a mixed rating of 3.9 out of 5 based on 16 reviews. Positive feedback centers on the quality of staff assistance, particularly special services for passengers with mobility needs. Reviewers praise staff members for patience, professionalism, and genuine helpfulness in navigating airport facilities and services.
Common complaints focus on operational inefficiencies and unexpected fees. Travelers report long waits at immigration due to insufficient staff, malfunctioning escalators causing boarding delays, inadequate ticketing infrastructure with broken machines and long queues, and frustration with parking fees and drop-off charges that feel excessive or poorly coordinated between airport and third-party operators.
Customer Reviews (16)
Sorted by: Most recentRobert M.Mar 5, 2024
I needed extra help getting through the airport while recovering from knee surgery. The entire staff at Gatwick was incredibly caring, professional and respectful to me. The person checking bags was super patient and helpful. A staff member escorted me over to special assistance security where the team treated me with real compassion, even when my metal implant set off the alarm. They drove me to my gate in a buggy and let me board early. This was such a stark difference from a terrible experience at another European airport where I was treated roughly and made to feel small. But Gatwick changed everything for me that day. Everyone was so kind that I actually got emotional, but for all the right reasons. You gave me confidence back when I really needed it.
Michael K.Jun 17, 2023
Both heading out for vacation and coming back home, I was really impressed with how smooth things went. Security lines were quick when I left and there was basically no wait at passport control when I returned. Definitely a better experience than the other UK airports I usually travel through. I was in the North Terminal for both trips.
Carol S.Jun 14, 2023
I needed special assistance services coming back from a trip to Turkey. The person helping me was named Jo and she was nothing short of amazing. Truly outstanding service. Highly suggest using their assistance if you need it.
Linda F.Jun 14, 2023
I required assistance on my way back from a trip to Turkey. My helper Jo was incredibly accommodating and made everything easy. Would absolutely recommend their special assistance program.
Margaret T.Apr 14, 2023
Best security experience I've had at any airport, hands down. Everything ran like clockwork with staff who were respectful, attentive and genuinely pleasant throughout. Went through at 7:25am on a Friday morning in Lane 3 and it was perfectly organized. Great job to the whole team.
Rachel V.Dec 29, 2022
My flight came in late but from there everything moved incredibly fast. We walked off the plane and found no line at the electronic border gates. By the time I got to baggage claim, my luggage was already waiting. I cleared the whole airport in about 15 minutes. Fantastic efficiency! So much better than the nightmarish setup I dealt with at a European airport on the way there.
London Gatwick Airport Review FAQ
How is the 3.9 rating calculated?
The rating is the average of all verified traveler reviews submitted to RetailCoupons.com. Approximately 69 percent of reviews are five-star ratings, 25 percent are one-star, 6 percent are three-star, and no reviews fall into the two or four-star categories, resulting in the overall 3.9 score.
What do shoppers praise most about London Gatwick Airport?
Reviewers consistently highlight the professionalism and genuine care of staff members, especially those providing special assistance to passengers with mobility needs. Travelers note that staff are patient, helpful, and go the extra mile to support passengers throughout their journey.
What are the most common complaints?
The main concerns include long immigration queues due to insufficient passport control staff, broken escalators causing boarding delays and overcrowding, inadequate ticketing machines leading to long wait times for train ticket retrieval, and frustration with parking and drop-off fees that travelers perceive as excessive or poorly coordinated between the airport and parking operators.
Do reviewers recommend London Gatwick Airport?
Reviews are polarized. The 69 percent five-star ratings suggest many travelers have positive experiences, particularly when they receive staff assistance. However, the 25 percent one-star ratings and operational complaints indicate a significant portion of visitors encounter problems that negatively impact their experience.
How can I write a review of London Gatwick Airport?
Share your experience on RetailCoupons.com by rating your visit on a scale of one to five stars and describing specific aspects of your airport experience, such as staff interactions, facility conditions, wait times, fees, and overall service quality. Detailed reviews help other travelers prepare for their journeys through Gatwick.
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