Maine Lobster Reviews

Skip this company entirely. You've been warned. This outfit is an absolute disgrace with terrible customer service. They tell you to reach out if something's wrong, so I did. When I let them know the lobster arrived spoiled and wasn't edible, they actually blamed me for their bad product and basically told me to get lost. WATCH OUT.

I foolishly gave them three shots, but never again. The lobsters and tails arrived in decent condition and timing was fine, except they were way smaller than advertised. First time I didn't check the weight on those 1.1-1.2 pound lobsters because you'd think a luxury item at that price point would be what they claim. On the second go around, the five to six ounce tails I paid for looked more like the three ounce ones from my local store, and when I weighed them on two different scales, the biggest was only 4.45 ounces and none of them averaged over five ounces. I thought maybe it was just bad luck, so I contacted customer service, which is basically just an automated system with no real help. They said to weigh the lobsters and send pictures if there were problems and they'd look into it. That's what they call customer service. My third shipment had eight more 1.1-1.2 pound lobsters that looked fine when they got here, but only one actually weighed 1.15 pounds.

We ordered two LIVE lobsters to celebrate our thirty-seventh wedding anniversary. When the package arrived, both lobsters were dead. We emailed pictures to the company within ninety minutes. They weren't happy with the photos so we sent them again. They refused to honor their guarantee. Their customer service is disgusting. We paid one hundred forty-nine dollars for dead lobsters. Don't order from this scam.

They say they've never had problems shipping in ten years, yet they push that five twenty-five dollar insurance for safe live lobster delivery just in case. I'm never ordering from this place again and hope others don't either. One hundred seventy-five dollars wasted.

They claim they never had shipping problems in ten years, but then they push that five twenty-five dollar insurance for live lobster just in case. I'm never buying from them again and I hope nobody else does either. One hundred seventy-five dollars down the drain.

Don't waste your money on this company. Their lobsters weren't fresh, they weren't tender, they tasted like dirt and were filthy. I seriously doubt they source from Maine. I've had better lobsters at the supermarket. I talked to Mark about what I received and he wouldn't listen to a word of it. He was completely dismissive of my complaints and actually told me that ordering seafood online means you get bad seafood. Fine Mark, I'll never be back. I should've read reviews before dropping two hundred fifty-three dollars here. That's on me.

Really disappointed with this. Two of the tails looked off. Four Woopee pies were smashed at the bottom of the box. The lobster bisque had absolutely zero lobster in it, which is weird since other companies load theirs with actual lobster meat and every recipe calls for it. They wanted me to return the bad tails and said their bisque traditionally doesn't have lobster in it. But you're charging fourteen ninety-five for a pint with no lobster and expecting me to keep it? They wouldn't give me a refund or work with me at all and said the crushed pies were still fine to eat.

Got the buy ten get ten free lobster tails deal and more than half of them were garbage. Yeah, they did refund me for the bad ones, but that didn't save my special holiday meal.

Worst lobster I've ever tasted. The order showed up frozen but most of it was missing. We cooked the tiny supposedly four pound lobster tails and they were way undersized. Tasted old and overly salty, like they'd been sitting in salt brine or something. Really terrible. I called and talked to Moe and he basically said he didn't care, but offered ten percent off my next order. Complete ripoff.