Ghirardelli Chocolate Company is a premium chocolate retailer selling gourmet chocolates, gift towers, and specialty confections through ghirardelli.com. This page aggregates customer ratings and reviews to help shoppers understand what buyers experience when ordering from the company, covering both product quality and service reliability.
Ghirardelli Chocolate Company Reviews
2.3
6 reviews
What Shoppers Say About Ghirardelli Chocolate Company
Created with AI, based on recent reviews
Shoppers are divided sharply on Ghirardelli. Those giving five-star ratings praise the company's exceptional customer service and product quality, with reviewers highlighting staff who go above and beyond and memorable experiences at the production facility. However, the majority of reviews focus on significant operational problems: product damage during shipping (melted chocolates and caramel in gift packages), unreliable customer support (unanswered calls, disconnections, long wait times), and order management issues (unexplained cancellations despite staff confirmation).
The most consistent complaint involves the company's inability to handle customer service inquiries effectively, with multiple reviewers unable to reach representatives or experiencing poor support. For a premium chocolate brand, the gap between product promise and delivery experience appears substantial, particularly for gift purchases and bulk orders. The low overall rating reflects widespread frustration with fulfillment and support rather than the chocolate itself.
Customer Reviews (6)
Sorted by: Most recentJennifer M.Jan 2, 2026
My friend gave me a 5 tier chocolate tower as a Christmas gift and I was disappointed. The chocolates had melted everywhere and the caramel was all over the place, making it pretty much ruined. Only the popcorn and cookies were still okay. For a gift that cost $50 or $60, it definitely wasn't worth it. I think Ghirardelli should refund my friend for this order.
Tom K.Mar 10, 2025
The customer support staff really needs major improvement. Same goes for the technical support team, honestly.
Susan R.Aug 6, 2024
My husband and I spent years driving long haul trucks, and we'd regularly visit the Ghirardelli production facility as part of our route. The whole place smelled incredible and the people there treated us like family every single time. One Christmas they surprised us with a whole case of mixed chocolate bars and they were all fantastic, even the dark chocolate ones which I normally don't go for.
David P.Jul 26, 2024
The staff here goes above and beyond. Customer service was absolutely wonderful!
Michelle T.Apr 10, 2023
The customer service here is really disappointing. I called twice during their business hours and nobody picked up. When I finally got through on another attempt, I got disconnected after waiting on hold for 10 minutes. On my third try a rep answered. I was trying to place a bulk order for an event that came to $99 and wanted to ask if they'd waive the $9.95 shipping fee since I had a $100 budget. Instead of working with me, the representative was short and rude, then just hung up. Totally unprofessional.
Carlos H.Jan 19, 2023
I placed two orders on January 11th after my first attempt didn't go through. The second one went through successfully and I had spoken with a representative who confirmed everything was good. Two days later they just canceled it without telling me anything. I'm really upset because I specifically placed it while talking to their team member and they said the payment was confirmed. Now they're claiming the prices changed and that's why they canceled. This feels really wrong as a new customer, especially since I didn't get any notification. They offered me a 20% discount as an apology, but even with that applied I'd still owe $300 more than my original order. This doesn't make sense.
Ghirardelli Chocolate Company Review FAQ
What does Ghirardelli's overall rating mean?
Ghirardelli is rated 2.3 out of 5 based on 6 customer reviews. The rating reflects significant polarization: roughly two-thirds of reviewers gave one star, while one-third gave five stars, with no middle-ground ratings. This suggests either very positive or very negative experiences depending on individual circumstances.
What do shoppers praise about Ghirardelli?
Reviewers who gave five-star ratings consistently highlighted exceptional staff and customer service, describing employees as treating customers like family and going above and beyond expectations. Customers also noted that the chocolate products themselves are high quality when they arrive in good condition.
What are the main complaints about Ghirardelli?
The most frequent complaints involve: damaged products during shipping (melted chocolates and ruined packaging, particularly in gift towers), poor customer service accessibility (unanswered calls, disconnections after long holds, representatives difficult to reach), and order management problems (unexplained order cancellations even after staff confirmation). These issues appear especially problematic for gift purchases and bulk orders.
Do shoppers recommend ordering from Ghirardelli?
Based on review patterns, shoppers' recommendations depend heavily on whether they can successfully reach customer service and receive undamaged products. Those with positive in-person or facility experiences recommend the company highly. However, shoppers planning to order online, especially for gifts or in warmer months when products may melt during shipping, should approach with caution given documented fulfillment issues.
How can I write a review for Ghirardelli?
RetailCoupons.com collects reviews based on actual customer experiences with ghirardelli.com. To share your experience, you can submit a review through our site. Helpful reviews include specific details about your order, delivery condition, product quality, and any customer service interactions. Both positive and negative experiences help other shoppers make informed decisions.
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