GIANT® Food Stores Reviews

It's really frustrating how they advertise things on sale at amazing prices but then none of the nearby stores actually have any in stock. They had beef tenderloin marked down to an incredible price per pound last week but you couldn't find it anywhere. They offered rainchecks but even after the sale ended, the stores weren't getting any product in. Feels like they knew that would happen so they wouldn't have to actually honor those rainchecks. This kind of bait and switch is pretty unfair to customers.

The prices here are completely out of control and it feels like they're gouging customers. These grocery stores need to stop hiking up prices so much or they should expect legal action from shoppers like me.

Been shopping here for a long time and I've noticed some real problems. The checkout lines always seem backed up even when there are plenty of employees around. The customer service just doesn't seem helpful when you need it. These issues keep happening and it makes the shopping experience pretty disappointing overall.

Had a terrible time at the self-checkout register back in January. I had quite a bit of items and kept getting messages about the bagging area being full. Every time I tried to bag things myself, the machine would freeze and ask for help. The staff member who came over seemed frustrated with me and told me to use the conveyor belt instead. When I did that, the scanning stopped working too with the same help message popping up. I'd been spending over $100 weekly there for a long time, but this whole thing was so frustrating that I cut up my loyalty card and switched stores completely. I also sent them an email about what happened but they never got back to me.

This is the fourth time ordering around $150 worth of groceries and every single time they push back the delivery window at the last minute. The most recent order was supposed to arrive between a certain time but they delayed it by an hour, and the time before that it ended up being three hours late and didn't show until 9 in the evening. I canceled today's order and they said the refund wouldn't process for three days, which means I can't place another order somewhere else with that money tied up. It's frustrating that instead of making things right after these repeated issues, I'm the one left waiting. I'm telling everyone I know to shop somewhere else.

Warning about the self-checkout: it's charging your card twice after you've already left the store. Most people probably don't catch it since everything's digital and you don't see a physical receipt necessarily, but it's definitely happening.

Tried using my healthcare benefits card for a purchase at one of their locations and ran into a problem. I've successfully used this payment method there multiple times before through my phone, and the store is listed as an approved retailer for this type of benefit. Their own rewards program is also on a phone app, so it seemed like no big deal. But when I went to the register, the cashier suddenly said it's their policy not to accept it. I asked to speak with a manager and he gave me some excuse about scanning things on phones could have malicious code. This felt like discrimination since I'm disabled and rely on these benefits as my form of payment. I shouldn't be getting treated differently when I've used this method successfully there in the past.