Gifts.com offers a variety of gift items, including personalized and custom products. This page displays shopper ratings and reviews to help you understand what customers experience when ordering from the store, from product quality to customer service responsiveness.
Gifts.com Reviews
2.7
18 reviews
What Shoppers Say About Gifts.com
Created with AI, based on recent reviews
Gifts.com has a polarized customer base, with ratings clustered at opposite ends of the spectrum. Shoppers who had positive experiences praise the store as generally solid for gift purchases. However, a substantial portion of reviewers report serious issues with personalized and custom items, including quality control problems (crooked decals, peeling finishes, undersized products), order cancellations without adequate explanation, and unresponsive or rude customer service. Multiple customers expressed frustration with the company's inability or unwillingness to accommodate time-sensitive orders and special requests.
Recurring complaints center on personalized products failing to meet expectations upon arrival, long processing times that conflict with gift-giving deadlines, and inadequate customer support when issues arise. Reviewers specifically cautioned against ordering custom items for important events. The store's handling of product defects and complaints appears inconsistent, with some customers reporting delayed or absent responses from support staff initially, followed by eventual (though sometimes reluctant) assistance.
Customer Reviews (18)
Sorted by: Most recentLinda H.Jul 25, 2024
Shipping was quick even though my items were personalized. Everything went smoothly from start to finish.
Patricia M.Jul 25, 2024
Got my order super quickly, and it came with personalized items too. The whole buying process was really easy and hassle-free.
Sarah K.Oct 6, 2023
Terrible experience overall. Wish I'd looked them up beforehand. Ordered a customized backpack for a birthday and paid for fast delivery with a guaranteed arrival date. The package got held up though. Turns out they use a shipping service that won't let you upgrade or pick it up yourself. I called to see what could be done but was told nothing could be changed. Don't recommend them for any important occasions.
Rajesh N.Dec 5, 2021
Great website for finding gifts. A lot of businesses order from here for special occasions like Dushhera, Diwali, Christmas, New Year, and Holi. They have over 10,000 items available. You can find premium quality corporate gifts at reasonable prices.
Jennifer L.Nov 9, 2021
DO NOT SHOP HERE! I placed an order two weeks back and still haven't received it. The tracking hasn't updated since late October. Can't reach their customer support number and their social media pages appear to be inactive.
Michael W.May 16, 2021
Bought a holiday cookies gift set but didn't get what was shown on the website. The site pictured a fancy black bag with holiday greetings, but instead I received it in a plain white bag with no decorations. Really let down by this. I've let them know they should show actual photos of what customers will really receive rather than nice pictures just to get sales. Got an apology and some extra cookies as compensation, which was nice, but I hope this doesn't happen going forward.
Vikram R.Jul 25, 2020
Ordered a birthday present for my sister that never made it to her. I kept checking the tracking which said it was arriving on a certain date, so I waited. When that date came and went, I emailed asking about the delay. They told me they'd cancelled it without notifying me. They claimed they'd sent a customization email on a specific date, but when I checked all my folders I found nothing from them. They did refund my money, but only after I complained. If the order was already cancelled, shouldn't they have processed the refund immediately and updated the tracking? Seems like someone messed up and doesn't want to own it. Really disappointing. An honest apology would've made a big difference, but instead I got excuses.
Timothy S.Jul 16, 2019
I'm based overseas and ordered a personalized wooden sign for a special anniversary gift in the US, spending over 100 dollars with rush delivery. They took my payment right away but the sign never showed up when promised, so we missed the occasion. I contacted them and they said they lost the order, even though they had all my information on file. I foolishly reordered the same item. Three weeks passed with no delivery and no contact from them. When I followed up, they said they couldn't make it anymore and offered a credit or refund. Very frustrating. I requested my money back and they claim they processed it, but I'm still waiting to see it. I regret not reading reviews first. I'll never do business with them again.
Gifts.com Review FAQ
What is Gifts.com's average rating?
Gifts.com is rated 2.7 out of 5 based on 18 customer reviews. The ratings are heavily distributed between one-star and five-star reviews, indicating a polarized customer experience.
What do shoppers praise about Gifts.com?
Some customers describe Gifts.com as generally solid and reliable for gift shopping. Positive reviewers indicate the store can work out fine for most purchases.
What are the main complaints about Gifts.com?
The most frequent complaints involve quality issues with personalized and custom items (including crooked or peeling decals, undersized products, and mismatched orders), unexplained order cancellations, slow shipping that conflicts with deadlines, and unresponsive or unhelpful customer service. Several reviewers reported difficulty reaching support or encountering impolite staff.
Should I order personalized items from Gifts.com?
Multiple reviewers specifically warned against ordering custom or personalized products from Gifts.com, particularly for time-sensitive events. Complaints about quality control and the company's inability to guarantee timely delivery suggest exercising caution with special orders.
How does Gifts.com handle customer service issues?
Reviews indicate inconsistent customer service. Some shoppers reported initial lack of response or rude interactions, though some eventually received assistance after persistence. The store's support team appears slow to respond and unwilling to accommodate special requests like overnight shipping options.