Ginny’s Reviews

Still waiting on my refund. I'm planning to contact their corporate office and possibly hire an attorney over this.

Terrible customer service. The agents don't write down anything about your calls or payments. I've called three times since late December and nobody recorded a single call or payment info on my account.

They charged me for an order but never sent the products. Now they're asking for another payment. What's going on here?

The rain jacket is really cute and eighty bucks seems reasonable for a small business, though the shipping took forever. The problem is it's not actually waterproof. I wore it for just ten minutes in light rain and was completely soaked through to my clothes. I had to sit through my whole lecture dripping wet. Regular hoodies keep me drier than this jacket and they don't have any waterproofing at all. It looks nice but it's not worth the price when it doesn't do what it's supposed to do. I specifically needed a rain jacket and this doesn't work.

My bank ended up paying them off. I'd made a sixty dollar payment on my account, which was more than I owed. I called eleven days ago asking them to refund the overpayment back to my card. Never happened. I've now talked to ten different representatives and each one tells me something different. They kept my sixty dollars. Everyone says they'll send a refund but nobody actually does. This company is awful and clearly has no idea what they're doing. The staff is shady. If you get a Ginny's credit card you will regret it.

Avoid this place. Customer service is poor and shipping is both expensive and incredibly slow. They clearly don't care about taking care of their customers.

Sent back items I ordered but they don't provide prepaid return labels. I had to pay out of pocket to ship everything back and they won't refund my return shipping costs. My balance was zero and now they're saying I owe them twenty-three dollars. So I got charged for them to send it to me plus I paid to send it back. That's double charging. I'm paying them off and never ordering anything from this company again. Worst customer service I've ever experienced.

Worst company out there. They claim they offer payment plans but then charge your entire balance all at once. Really shameful behavior, especially during the holidays.

Can't reach them through their website. I had an account with this company and according to them my balance is paid off. But I keep getting phone calls marked as spam and I can't get in touch with them through the site. Is this even a legitimate business?

The Steel Gazebo came with tons of heavy hardware that made it seem really sturdy and secure. My daughter and I assembled it with professional help and everything looked solid. Turns out it wasn't. It collapsed when we had some light rain and a mild breeze. Total waste of money. As a senior on a fixed income, I feel like I got fooled. I've learned the hard way not to order items like this from Ginny's.