Googansquad sells fishing baits and tackle, including swim baits, soft plastics, rods, and specialty items like bandito bugs. This page aggregates verified customer reviews to help you understand what to expect from the brand before making a purchase.
Googansquad Reviews
2.4
13 reviews
What Shoppers Say About Googansquad
Created with AI, based on recent reviews
Googansquad specializes in fishing baits and tackle, and shoppers are sharply divided on the brand. Loyal customers praise the quality of swim baits, soft plastics, and bandito bugs, along with reliable products and responsive customer service for those whose orders arrive as expected. However, a significant portion of recent reviewers report serious problems including incomplete shipments, wrong items sent, long delays without explanation, and unresponsive customer support when issues arise. Several shoppers note that attempting to contact support about damaged or missing items goes unanswered.
The store's biggest vulnerability appears to be customer service consistency. While some customers report issues being resolved immediately, others describe emailing support multiple times without receiving responses. Additional complaints focus on inventory management problems, such as items listed as available being suddenly marked out of stock or reappearing for sale after cancellation, which some customers view as deceptive practices. The brand's reputation for quality products is undermined by fulfillment problems and the perception that negative reviews are being suppressed.
Customer Reviews (13)
Sorted by: Most recentPatricia M.Aug 4, 2022
Placed my order two weeks back. Got an email the first week saying it'd be delayed, then another saying it would ship that Monday. Still haven't gotten it. When I tried tracking it, they told me to file a complaint on their site. The phone number they list online is wrong and actually belongs to a university.
Travis B.Jul 9, 2021
The crew at Googan really knows what they're doing. Their products catch fish and that's what counts. Whether you love their stuff or hate it, the bottom line is it works. If you want to land some big ones, grab their gear.
Googansquad Review FAQ
What is Googansquad's average rating?
Googansquad is rated 2.4 out of 5 based on 13 customer reviews on RetailCoupons.com. The rating reflects a highly polarized customer base: roughly 31 percent gave five stars, 62 percent gave one star, and the remainder rated the store at three stars.
What do customers like about Googansquad?
Satisfied customers consistently praise the quality of the fishing baits and soft plastics, particularly swim baits and bandito bugs, noting their movement and effectiveness. Loyal repeat customers also highlight responsive customer service and reliable products when orders arrive complete and as ordered.
What are the main complaints about Googansquad?
The most common complaints involve incomplete shipments, receiving different items than ordered, unexplained delays lasting two weeks or longer, and unresponsive customer support. Shoppers report emailing support multiple times about issues like damaged items or shipping problems without receiving replies. Some customers also question inventory management practices, such as items being listed as out of stock then reappearing for sale shortly after.
Do customers recommend Googansquad?
Recommendations depend heavily on whether a customer's order arrives correctly and on time. Long-term customers who have received their orders intact strongly recommend the brand, while those who experienced shipping errors or support delays express significant frustration and suggest caution.
How are Googansquad's reviews moderated?
One reviewer mentioned that the store appears to suppress negative feedback, noting that Googansquad markets itself as having five-star ratings but that honest reviews would lower the average. This claim suggests potential selective review display, though RetailCoupons.com displays all verified reviews without filtering.