Groomers Online sells professional grooming supplies, scissors, tables, and equipment for pet grooming businesses. This page aggregates shopper ratings and reviews to help you evaluate the store's product selection, pricing, shipping, and customer service before you buy.
Groomers Online Reviews
4.0
21 reviews
What Shoppers Say About Groomers Online
Created with AI, based on recent reviews
Shoppers consistently praise Groomers Online for exceptional customer service, with multiple reviewers highlighting staff members by name (Hannah, Frankie) for their helpfulness, product knowledge, and responsiveness. Fast shipping, fair pricing, and clear communication throughout the ordering process are recurring themes. Reviewers also appreciate the store's proactive approach to international orders, including handling customs and freight logistics. However, about one-quarter of reviewers have given one-star ratings, suggesting some customers have experienced significant issues, though specific complaints are not detailed in the available five-star reviews.
The store appears to be a specialty retailer for professional grooming supplies and equipment, earning strong marks for both product quality and the purchasing experience. Customers note competitive pricing and the availability of discounts (including student discounts). The main gap in feedback is the absence of detailed information about what prompted the negative ratings, leaving prospective shoppers without clarity on potential problem areas.
Customer Reviews (21)
Sorted by: Most recentDorothy H.Jul 3, 2025
Wonderful customer service from beginning to end. I reached out to Hannah to ask about a student discount and get recommendations on some mid range scissors. She was super helpful, knew her stuff, and got my student discount applied, bringing an already good price down even further. My order came quickly and was packed well. I was really pleased to get a sweet bonus in the box too, a nice apron that I really appreciated. Overall it was fantastic from start to finish. Thanks so much to Hannah and the whole team.
Nicole C.Jun 16, 2025
Been really pleased with this company lately. When I ordered a new grooming table, I had a question about how long shipping would take. Frankie on their customer service team was fantastic and answered everything I needed to know. Plus they always seem to have amazing deals on grooming supplies. It's my go to spot for finding great prices for my business. Definitely ten out of ten.
Christopher G.Jun 16, 2025
Groomers did a great job with customer service. Frankie worked with me on my order and made sure I got updates throughout the whole process. They responded quickly to every question I had. Would definitely recommend them to others.
Michelle D.Jun 13, 2025
Really impressed with how well they communicated about my order. Since it needed freight delivery, they sent regular updates and emails to keep me in the loop. The service was excellent and everything got to me faster than expected.
Jennifer W.Jun 9, 2025
Had an excellent experience with this website. I recently ordered a light up dog grooming table from them. Shipping from the UK to Ireland was reasonable, and the company made everything simple and easy. They handled the customs stuff so I didn't have to worry about it. My order showed up quickly and I'm very satisfied. They don't normally ship to the Republic of Ireland, but from what they told me, they'd probably be willing to work something out if I needed something special. Really happy with how everything went and plan to order more from them soon.
Barbara K.Apr 25, 2025
Great service from the moment I ordered online all the way through to receiving my delivery. The products I got are really good quality too. I ended up missing a promotional deadline, so I sent them an email and they honored the discount anyway. That kind of service is hard to find these days.
Jessica K.Apr 24, 2025
Really satisfied. The grooming table arrived well packaged and showed up right on schedule. I've been using it for about a week now and everything works perfectly.
Sophie L.Jun 20, 2024
Customer service was outstanding. The team was friendly, helpful, and easy to work with. Will definitely be back for more purchases.
Amanda N.May 27, 2024
Always getting amazing service from Groomers. Their overall service is great, the staff is friendly, prices are fair, and the products are consistently good quality. From placing an order to getting it in my hands, everything goes smoothly. Love shopping with them and my new salon grooming table looks fantastic and cost way less than I expected.
Groomers Online Review FAQ
What is Groomers Online's average rating?
Groomers Online is rated 4.0 out of 5 based on 21 customer reviews. The majority of reviewers (71 percent) gave five-star ratings, though approximately 24 percent gave one-star ratings, creating a mixed overall picture.
What do customers like most about Groomers Online?
Reviewers consistently highlight responsive and knowledgeable customer service, with staff taking time to answer questions and provide product recommendations. Customers also praise fast shipping, competitive pricing, and proactive communication about order status. International shoppers appreciate the store's handling of customs and freight delivery logistics.
What complaints do reviewers mention?
While approximately one-quarter of reviewers gave one-star ratings, the available five-star reviews do not specify what issues those dissatisfied customers experienced. This rating gap suggests some shoppers encountered problems, but details are not visible in the positive reviews featured on this page.
Do customers recommend Groomers Online?
Yes. Five-star reviewers explicitly stated they would recommend the store. One reviewer said 'Would definitely recommend them to others.' However, the one-star ratings from roughly one-quarter of customers indicate the recommendation is not universal.
How can I write a review of Groomers Online?
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