Groupon Canada offers discounted deals and vouchers for local experiences, services, and products across Canada. This page aggregates verified customer ratings and reviews to help you understand shopper experiences with the platform, from deal selection and app usability to customer service and refund processes.
Groupon Canada Reviews
1.3
11 reviews
What Shoppers Say About Groupon Canada
Created with AI, based on recent reviews
Groupon Canada has received overwhelmingly negative feedback from shoppers, with the vast majority reporting serious issues with billing errors, unresponsive customer service, and problems fulfilling purchased deals. Customers describe being double-charged without proper refunds, receiving site credits instead of money back, experiencing long delays with pending orders that go unresolved, and encountering mismatched services when attempting to use their vouchers. A small number of shoppers appreciate the deal selection and app interface, though even positive reviewers note minor frustrations with pricing transparency.
The most consistent complaint centers on customer service responsiveness and refund practices. Multiple reviewers report that support either ignores their concerns, offers unhelpful responses, or pushes site credit as an alternative to actual refunds. Several customers describe attempting to give Groupon Canada second chances after initial problems but encountering additional issues, suggesting a pattern rather than isolated incidents. The rare positive feedback acknowledges the variety of available deals and user-friendly navigation, but these positives are vastly outweighed by trust and reliability concerns.
Customer Reviews (11)
Sorted by: Most recentMichelle D.May 30, 2020
Warning to everyone about this Canadian site - it operates like a scam. I purchased something over a month ago and they charged my credit card immediately. Three days later they gave me a tracking number claiming the item shipped through Canada Post, but when I checked, that number was invalid. Canada Post confirmed the tracking code looked fake since they never received any package. Since then I've been trying to get in touch but all the contact options seem closed off and no one responds. This feels like organized fraud. When I try contacting the American version, they say they can't help with purchases on the Canadian site and direct me back there.
Groupon Canada Review FAQ
What is the overall rating for Groupon Canada on RetailCoupons.com?
Groupon Canada is rated 1.3 out of 5 based on 11 customer reviews. The rating distribution shows that 91 percent of reviews are one-star ratings, with 9 percent giving four stars and no five-star or three-star ratings recorded.
What problems do customers report most frequently?
The most common complaints involve billing issues (duplicate charges), refund problems (being offered site credit instead of money back), unresponsive or unhelpful customer support, and deals or vouchers that don't match what was advertised or promised. Multiple customers report that support ignores their concerns or provides irrelevant assistance.
Are there any positive aspects shoppers mention?
A small number of reviewers praise the breadth of deal selection available on the platform and note that the app is intuitive and easy to navigate. However, these positives are mentioned infrequently relative to complaints, and even satisfied customers note minor issues such as taxes not being included in listed prices.
Do customers recommend Groupon Canada?
Based on the review data, very few customers appear to recommend the platform. Reviewers who experienced problems report losing trust in the company and express reluctance to use it again, even after receiving partial resolutions to their issues.
How can I write a review of Groupon Canada on RetailCoupons.com?
You can share your experience with Groupon Canada by submitting a review on this page. Include details about your transaction, any issues you encountered, and how the company responded. Honest, factual feedback helps other shoppers make informed decisions about whether to use the platform.
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