Harmanaudio sells audio equipment including JBL and Harman brand speakers, earphones, and wireless devices. This page aggregates shopper reviews and ratings for the retailer to help you understand customer experiences before making a purchase.
Harmanaudio Reviews
1.6
13 reviews
What Shoppers Say About Harmanaudio
Created with AI, based on recent reviews
Harmanaudio has a significantly low rating of 1.6 out of 5 from 13 shoppers, with the vast majority reporting serious problems. Recurring complaints center on unresponsive customer service that refuses to process refunds or replacements for missing packages, lack of stock awareness leading to long delays and cancellations after charging customers, disappearing discount codes at checkout, and damaged products upon arrival. Shoppers describe the service as dismissive and uncooperative when issues arise.
A small minority of shoppers (about 15 percent) report positive experiences, typically involving proactive customer service representatives who handle warranty claims or replacements with proper tracking and cost coverage. However, these rare positive experiences are vastly outnumbered by complaints about product quality (including battery and connectivity issues), poor communication, and what some shoppers characterize as scam-like practices. The pattern suggests inconsistent service quality with most customers encountering significant problems during ordering, delivery, or after-sales support.
Customer Reviews (13)
Sorted by: Most recentRobert C.May 21, 2021
Purchased a professional microphone adapter and got a shipping notification with a promised delivery date. Since we're professionals, we don't have time to wait around wondering where packages are. Tried tracking through their website and got nothing but a message to check back later. Support said it shipped via UPS but gave me a tracking number that doesn't work. When I reached out asking for help, their response was we'll email you in 48 hours. Seriously? This thing is small enough to fit in a regular envelope. This whole experience has been a nightmare with this company. I buy tons of audio gear for work and will definitely avoid Harman products going forward.
Emma R.Sep 22, 2020
This company does not comply with EU regulations. Customers should be aware you may need to take legal action to protect your rights.
Vincent P.Dec 18, 2019
Terrible experience from start to finish. Ordered a Christmas gift in early December but they never mentioned it was actually out of stock. When it didn't show up on time, I called repeatedly and nobody called me back when promised. Every single call had me on hold for over an hour, then another hour waiting to talk to someone, adding up to 6 or 7 hours of my time wasted. My Christmas gift never arrived and there was no time to buy something else. This is honestly the worst customer service I've dealt with. Harman Audio completely ruined what should have been a great moment. Stay far away from this company.
Harmanaudio Review FAQ
What is Harmanaudio's average rating?
Harmanaudio is rated 1.6 out of 5 based on 13 customer reviews on RetailCoupons.com. Approximately 85 percent of reviews are one-star ratings, while about 15 percent are five-star ratings.
What do shoppers praise about Harmanaudio?
The small percentage of positive reviewers highlight responsive and helpful customer service representatives who proactively manage warranty replacements, provide proper tracking numbers, cover return shipping costs, and keep customers informed throughout the process.
What are the most common complaints about Harmanaudio?
Shoppers most frequently report unresponsive customer service that denies refunds for missing packages or damaged items, failure to verify stock availability before charging and shipping, discount codes that disappear during checkout, long wait times to reach support, and product quality issues such as poor battery performance and audio cutting out.
Do shoppers recommend ordering from Harmanaudio?
Based on the overwhelmingly negative ratings and the pattern of complaints about refund denials and uncooperative support, most shoppers do not recommend Harmanaudio. Only a small minority report satisfactory experiences.
How can I write a review of Harmanaudio?
RetailCoupons.com welcomes reviews from shoppers who have purchased from Harmanaudio. Share your experience, including details about product quality, delivery, pricing, and customer service to help other consumers make informed decisions.
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