Ultimate Ears Reviews

Stay away from this company. Their website is a nightmare to navigate. My order never showed up and there's no way to get in touch with anyone. Nothing functions properly, not even their supposed customer service chatbot. Your only option is calling your credit card company and getting them involved.

Genuinely AWESOME. Blows my old Sony stuff out of the water and beats my Echo Studios at half the cost. My only real complaint is the Bluetooth stays active even when I'm not using it, but honestly that's pretty minor.

Big warning here. I ordered two speakers with expedited shipping on November 29th and expected them by December 2nd. Only one arrived on the 4th. After hours spent on the phone and online, getting told they were still investigating, it's now the 24th with zero resolution. All they're doing is requesting an internal team to ship a replacement if they approve it. How can they not even tell you what was shipped or if the second speaker was ever sent at all? I've had my money since the 29th and still don't have my order. Nothing but excuses and empty promises. The products are just okay anyway, but this company is seriously unethical. Do not buy from their website. They couldn't care less about their customers. So much for a holiday season.

Got exactly what I paid for. My Megaboom 3 had a charging issue just after the warranty ran out. The support team was super helpful and quick to help. They sent a replacement in ten days, and they didn't give me any grief about being a month outside the warranty window. I really respect companies that stand behind their stuff like that.

Same problem I've seen from other customers. Right at the two year mark my battery completely died. Unfortunately you can't replace the battery in this model. Like others reported, they only offered a 20% discount as a solution, which doesn't help for a speaker that costs over £300. Pretty disappointing for that price point.

Making custom ear molds was fast and simple. Mine arrived about two weeks later as expected. They fit perfectly, block out water like they should, and they don't fall out. Perfect for someone who swims often.

Got my custom ear molds made quickly and easily. They arrived a couple weeks later exactly when promised. The fit is perfect, they keep the water out completely, and they stay put. Couldn't ask for better for someone who swims regularly.

We bought two of their speakers and both stopped connecting after a pretty short time. Tried every troubleshooting trick we could find and nothing helped. They look cool and seem sturdy but they're just not reliable.

The earbuds themselves are incredible, but my experience with the company was pretty disappointing. I ordered a specific color and they shipped me something completely different. When I contacted them about it, they told me to send back what I got, but they wouldn't process my refund until they received my return. They also suggested I buy the right ones again while I waited, except they said that color was out of stock until late December. Really felt like I was being given the runaround.

Don't throw your money away on this speaker. It won't hold a charge and loses power even while it's charging. I reached out to support twice by email and once through social media. Never got a single response. Total disappointment.